Loss Prevention, Inventory & Security Specialist

Pandora; Madrid; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Pandora is seeking a Loss Prevention, Inventory & Security Specialist to protect people, products and profitability across approximately 190 stores in Spain and Portugal.

You will lead loss prevention, inventory accuracy, store security and compliance initiatives, using data analysis, audits and investigations to reduce shrinkage and improve stock integrity.

The role collaborates with Store Managers, HR, Finance and Global LP teams; travel across Spain and Portugal may be required.

Qualifications

• 3+ years of experience in Loss Prevention, Inventory Control, Retail Operations, Audit, Security or Risk Management.
• Experience in a multi-site retail environment.
• Strong understanding of inventory management and stock control processes.
• Experience conducting investigations and audits.
• Luxury, fashion, jewellery or consumer retail experience is an advantage.

Responsibilities

• Drive the loss prevention strategy across the Iberia store network.
• Monitor shrinkage trends, identify risks and implement corrective actions.
• Lead investigations related to theft, fraud, operational losses and security incidents.
• Partner with HR, Retail Leadership and external authorities when required.
• Conduct store audits and ensure compliance with company policies and procedures.
• Own inventory accuracy performance across Spain and Portugal.
• Monitor cycle count, stocktake and delivery compliance.
• Analyse inventory discrepancies and identify root causes.
• Partner with Retail Operations, Merchandising and Supply Chain teams to improve stock processes and controls.
• Drive initiatives to improve stock accuracy and inventory visibility.
• Monitor store security standards and support risk mitigation plans.
• Oversee security incident reporting and follow-up.
• Support the management of CCTV, alarms, safes and other security systems.
• Deliver loss prevention and inventory training to store and field teams.
• Support onboarding of new Store Managers.
• Promote best practices in shrinkage prevention, inventory management and security compliance.
• Act as a trusted advisor to Store Managers and Regional Managers on loss prevention matters.

Skills

Analytical skills

Excel

Power BI

Stakeholder management

Influence & coaching

Integrity & discretion

Proactive & organized

Spanish

English

Portuguese

Job description

Loss Prevention, Inventory & Security Specialist (Maternity Leave Cover)

Location: Madrid (Hybrid)

Contract Type: Temporary Maternity Leave Cover

Reporting to: Retail Standards & Operations Team Leader, Iberia

Department: Retail Excellence

Market Scope: Iberia - Spain & Portugal (approx. 190 stores)

About The Role

Reporting to the Iberia Retail Standards & Operations Team Leader, the Loss Prevention, Inventory & Security Specialist is responsible for protecting Pandora's people, products, assets and profitability across approximately 190 stores in Spain and Portugal.

The role leads loss prevention, inventory accuracy, store security and operational compliance initiatives across the market. Through data analysis, audits, investigations, training and stakeholder collaboration, the Specialist identifies risks, reduces shrinkage, improves stock integrity and supports a safe and secure store environment.

Working closely with Store Managers, Regional Managers, HR, Finance, Facilities, Supply Chain and Global Loss Prevention teams, the role acts as Iberia's subject matter expert for loss prevention, inventory management and store security.

Travel across Spain and Portugal can be required.

Key Responsibilities

Loss Prevention & Risk Management

• Drive the loss prevention strategy across the Iberia store network.
• Monitor shrinkage trends, identify risks and implement corrective actions.
• Lead investigations related to theft, fraud, operational losses and security incidents.
• Partner with HR, Retail Leadership and external authorities when required.
• Conduct store audits and ensure compliance with company policies and procedures.

Inventory Accuracy & Stock Integrity

• Own inventory accuracy performance across Spain and Portugal.
• Monitor cycle count, stocktake and delivery compliance.
• Analyse inventory discrepancies and identify root causes.
• Partner with Retail Operations, Merchandising and Supply Chain teams to improve stock processes and controls.
• Drive initiatives to improve stock accuracy and inventory visibility.

Security & Store Protection

• Monitor store security standards and support risk mitigation plans.
• Oversee security incident reporting and follow-up.
• Support the management of CCTV, alarms, safes and other security systems.
• Provide tools for security assessments and recommend improvements.

Training & Business Partnership

• Deliver loss prevention and inventory training to store and field teams.
• Support onboarding of new Store Managers.
• Promote best practices in shrinkage prevention, inventory management and security compliance.
• Act as a trusted advisor to Store Managers and Regional Managers on loss prevention matters.

Reporting & Continuous Improvement

• Produce regular reporting on shrinkage, inventory accuracy and security incidents.
• Analyse trends and provide actionable recommendations.
• Support cross-functional projects aimed at reducing risk and improving operational efficiency.
• Collaborate with Global Loss Prevention and Retail Excellence teams to implement best practices.

Experience

What We're Looking For

• 3+ years of experience in Loss Prevention, Inventory Control, Retail Operations, Audit, Security or Risk Management.
• Experience in a multi-site retail environment.
• Strong understanding of inventory management and stock control processes.
• Experience conducting investigations and audits.
• Luxury, fashion, jewellery or consumer retail experience is an advantage.

Skills & Competencies

• Strong analytical and problem-solving skills.
• Advanced Excel skills; Power BI knowledge is a plus.
• Excellent communication and stakeholder management abilities.
• Ability to influence and coach teams at all levels.
• High level of integrity, discretion and attention to detail.
• Proactive, organised and results-oriented mindset.

Languages

• Fluent Spanish and English.
• Portuguese is a strong advantage.

Travel

• Willingness to travel if needed across Spain and Portugal.

About Pandora

Pandora is the world’s largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.