Líder de Ventas: Impulsa Equipo y Resultados

Mass Markets; Navia de Suarna; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Mass Markets is seeking an experienced Sales Supervisor to lead and manage a team of sales representatives, train and motivate them to hit revenue targets. The role involves mentoring, setting clear goals, and collaborating with marketing to drive coordinated campaigns.

You will work under sales leadership to monitor KPIs and SLAs, while guiding the team in a fast-paced contact center environment. A associate degree and strong English are required; extensive call center experience and leadership

Formación

• 3+ years in sales or 2+ years in sales management.
• Associate degree or relevant work experience.
• Exceptional communication and interpersonal skills.
• Proven track record in sales with a history of success.
• Knowledge of sales techniques and methodologies.
• Analytical and strategic thinking.
• Previous leadership or supervisory experience.
• Strong leadership and interpersonal skills.
• Advanced knowledge of call center tools and technology for managing KPIs and SLAs.
• Ability to hold team members accountable for performance, adherence, KPIs and processes.
• Effective conflict resolution skills (customer and agent conflicts).
• Advanced knowledge of Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Ability to work in a fast-paced dynamic environment.
• Willingness and enthusiasm to learn new products and systems.
• Ability to read and speak English fluently.

Responsabilidades

• Lead and supervise a team of sales representatives.
• Provide guidance, support and mentoring to team members.
• Foster a positive and collaborative team culture.
• Set sales goals and targets for the team.
• Monitor and analyze sales performance metrics.
• Implement strategies to meet and exceed sales targets.
• Conduct training sessions for the sales team to improve skills.
• Provide coaching and ongoing feedback to improve performance.
• Build and maintain strong relationships with key clients.
• Resolve customer complaints and issues promptly.
• Collaborate with sales and marketing teams to develop effective strategies.
• Stay informed about industry trends and competitors to adjust strategies accordingly.
• Prepare and present regular performance reports to management.
• Provide ideas and recommendations for improvements.
• Collaborate with the finance department to manage and allocate the sales budget.
• Participate in recruitment and selection of new sales team members.
• Onboard and train new employees.
• Direct workforce management activities and set performance goals accordingly.

Conocimientos

Sales leadership

Communication

Interpersonal skills

Sales experience

Sales techniques

Analytical thinking

Leadership experience

KPI tracking

Conflict resolution

MS Office

Educación

Associate degree

Herramientas

Call center software

CRM systems

Descripción del empleo

Mass Markets is seeking an experienced Sales Supervisor to lead and manage a team of sales representatives, train and motivate them to hit revenue targets. The role involves mentoring, setting clear goals, and collaborating with marketing to drive coordinated campaigns.

You will work under sales leadership to monitor KPIs and SLAs, while guiding the team in a fast-paced contact center environment. A associate degree and strong English are required; extensive call center experience and leadership