Learning Management System Specialist

Sonoco; Pol; Presencial; EUR 36.000 - 54.000; Jornada completa

Descripción de la vacante

Sonoco is seeking an LMS Specialist to manage day-to-day administration of the LMS with a strong focus on Workday Learning. You will support learning programs, ensure data integrity, and provide reporting to drive organizational learning initiatives.

The ideal candidate is highly organized, customer-focused, and proficient in administering enterprise learning systems, with experience in LMS reporting and vendor collaboration.

Formación

• Bachelor's degree in a related field or equivalent work experience preferred.
• Minimum of three (3) years of LMS administration experience.
• Hands-on experience administering Workday Learning is required.
• Experience supporting instructor-led, virtual instructor-led, and online learning programs.
• Strong analytical skills with LMS reporting experience.
• Excellent customer service, communication, troubleshooting, and problem-solving skills.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Advanced proficiency in Microsoft Office, including Excel.

Responsabilidades

• Administer and maintain the LMS, with hands-on responsibility for Workday Learning.
• Configure and manage courses, curricula, certifications, learning journeys, instructor-led training, virtual classes, and online programs.
• Coordinate course scheduling, enrollments, attendance tracking, completions, and learner communications.
• Upload, test, publish, and maintain digital learning content with data accuracy.
• Provide timely technical support to learners, instructors, and business partners.
• Generate and analyze LMS reports and dashboards to monitor compliance, engagement, and effectiveness.
• Perform routine audits to ensure records, assignments, and completions are up to date.
• Collaborate with Learning & Development, HR, HR Technology, and external vendors for initiatives, enhancements, integrations.
• Participate in testing, validation, and implementation of Workday updates and LMS enhancements.
• Develop and maintain LMS documentation and procedures to support governance and administration.
• Identify opportunities to improve LMS functionality and learner experience.

Conocimientos

Customer service

Communication

Troubleshooting

Problem solving

Project management

Attention to detail

Data analysis

Educación

Bachelor's degree in HR/Business/IS/LD

Herramientas

Workday Learning

Excel

LMS integrations

Descripción del empleo

Position Summary

The Learning Management System (LMS) Specialist is responsible for the day-to-day administration, support, and continuous improvement of the organization's Learning Management System, with a strong emphasis on Workday Learning. This role ensures a seamless learning experience by managing learning programs, maintaining system integrity, supporting users, and providing reporting and analytics that enable organizational learning initiatives. The ideal candidate is highly organized, customer-focused, technically proficient, and experienced in administering enterprise learning systems.

• Administer and maintain the organization's Learning Management System (LMS), with hands‑on responsibility for Workday Learning.
• Configure and manage courses, curricula, certifications, learning journeys, instructor‑led training, virtual classes, and online learning programs.
• Coordinate course scheduling, enrollments, attendance tracking, completions, and learner communications.
• Upload, test, publish, and maintain digital learning content while ensuring data accuracy and quality.
• Provide timely technical support to learners, instructors, and business partners by resolving LMS‑related issues and responding to user inquiries.
• Generate and analyze LMS reports and dashboards to monitor compliance, learner engagement, and training effectiveness.
• Perform routine audits to ensure learner records, assignments, and course completions are accurate and up to date.
• Collaborate with Learning & Development, HR, HR Technology, and external learning vendors to support learning initiatives, system enhancements, and integrations.
• Participate in testing, validation, and implementation of Workday updates, new functionality, and LMS enhancements.
• Develop and maintain LMS documentation, operational procedures, and user guides to support governance and consistent system administration.
• Identify opportunities to improve LMS functionality, processes, and the overall learner experience.

Learning Management System (LMS

Position Summary

The Learning Management System (LMS) Specialist is responsible for the day-to-day administration, support, and continuous improvement of the organization's Learning Management System, with a strong emphasis on Workday Learning. This role ensures a seamless learning experience by managing learning programs, maintaining system integrity, supporting users, and providing reporting and analytics that enable organizational learning initiatives. The ideal candidate is highly organized, customer-focused, technically proficient, and experienced in administering enterprise learning systems.

• Administer and maintain the organization's Learning Management System (LMS), with hands‑on responsibility for Workday Learning.
• Configure and manage courses, curricula, certifications, learning journeys, instructor‑led training, virtual classes, and online learning programs.
• Coordinate course scheduling, enrollments, attendance tracking, completions, and learner communications.
• Upload, test, publish, and maintain digital learning content while ensuring data accuracy and quality.
• Provide timely technical support to learners, instructors, and business partners by resolving LMS‑related issues and responding to user inquiries.
• Generate and analyze LMS reports and dashboards to monitor compliance, learner engagement, and training effectiveness.
• Perform routine audits to ensure learner records, assignments, and course completions are accurate and up to date.
• Collaborate with Learning & Development, HR, HR Technology, and external learning vendors to support learning initiatives, system enhancements, and integrations.
• Participate in testing, validation, and implementation of Workday updates, new functionality, and LMS enhancements.
• Develop and maintain LMS documentation, operational procedures, and user guides to support governance and consistent system administration.
• Identify opportunities to improve LMS functionality, processes, and the overall learner experience.

Essential Responsibilities

• Administer and maintain the organization's Learning Management System (LMS), with hands‑on responsibility for Workday Learning.
• Configure and manage courses, curricula, certifications, learning journeys, instructor‑led training, virtual classes, and online learning programs.
• Coordinate course scheduling, enrollments, attendance tracking, completions, and learner communications.
• Upload, test, publish, and maintain digital learning content while ensuring data accuracy and quality.
• Provide timely technical support to learners, instructors, and business partners by resolving LMS‑related issues and responding to user inquiries.
• Generate and analyze LMS reports and dashboards to monitor compliance, learner engagement, and training effectiveness.
• Perform routine audits to ensure learner records, assignments, and course completions are accurate and up to date.
• Collaborate with Learning & Development, HR, HR Technology, and external learning vendors to support learning initiatives, system enhancements, and integrations.
• Participate in testing, validation, and implementation of Workday updates, new functionality, and LMS enhancements.
• Develop and maintain LMS documentation, operational procedures, and user guides to support governance and consistent system administration.
• Identify opportunities to improve LMS functionality, processes, and the overall learner experience.

Required

Qualifications

• Bachelor's degree in Human Resources, Business, Information Systems, Learning & Development, or a related field, or equivalent work experience is preferred
• Minimum of three (3) years of Learning Management System administration experience.
• Hands‑on experience administering Workday Learning is required.
• Experience supporting instructor‑led, virtual instructor‑led, and online learning programs.
• Strong analytical skills with experience creating and interpreting LMS reports and dashboards.
• Excellent customer service, communication, troubleshooting, and problem‑solving skills.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Advanced proficiency in Microsoft Office, including Excel.

Preferred

• Experience working with enterprise learning platforms and external content providers (e.g., Skillsoft, LinkedIn Learning, Vector Solutions, or similar).
• Knowledge of SCORM, AICC, xAPI, or other eLearning standards.
• Experience supporting LMS implementations, upgrades, system testing, and continuous improvement initiatives.
• Familiarity with learning analytics and compliance training programs. Key Competencies
• Workday Learning Administration
• Learning Management Systems (LMS)
• Customer Service & User Support
• Reporting & Analytics
• Data Integrity
• Learning Technologies
• Process Improvement
• Project Coordination
• Collaboration
• Attention to Detail
• Problem Solving

Jesteśmy pracodawcą równych szans i surowo zabraniamy i nie tolerujemy dyskryminacji pracowników, kandydatów lub innych osób objętych ubezpieczeniem ze względu na rasę, kolor skóry, religię, pochodzenie narodowe lub przodków, płeć, ciążę, orientację seksualną, stan cywilny, tożsamość lub ekspresję płciową, wiek, niepełnosprawność, informacje genetyczne, status weterana lub jakąkolwiek cechę prawnie chronioną.