Learning Coach

Globeducate; Madrid; On-site; EUR 90,000 - 130,000; Full time

Job summary

IQVIA is seeking a Learning Delivery Quality Lead (Trainer) to deliver onboarding, role-readiness, and capability development for Clinical Operations staff across multiple European sites including Madrid. You will partner with quality, HR, and operations to ensure compliant, effective training and documentation.

The role requires 7–10 years total experience in regulated clinical research environments, plus 3–5 years in L&D. Strong LMS skills and fluency in English and French are valued.

Qualifications

• Bachelor's degree in Life Science or healthcare field.
• 3–5 years in Learning & Development within clinical research.
• 7–10 years overall experience; CRA background preferred.
• Experience in regulated environments (ICH-GCP and SOPs).
• Experience using LMS and training compliance tracking in pharma/CRO.
• Experience delivering instructor-led, virtual, and e-learning programs.
• Minimum 1–2 years in onboarding clinical staff training.

Responsibilities

• Deliver and facilitate sponsor Ways of Working training programs.
• Lead onboarding and role-readiness programs for Clinical Operations staff.
• Coordinate study-specific, process, systems, and compliance training activities.
• Maintain role-based training curricula for CRAs, CTAs, Study Managers, and Direct Line Managers.
• Conduct training needs assessments and identify capability gaps.
• Facilitate instructor-led and virtual training workshops.
• Monitor training compliance and competency metrics.
• Partner with Operational Leaders, Quality, and HR to support capability development.
• Evaluate training effectiveness and implement continuous improvement.
• Support inspection readiness through accurate training documentation.
• Collaborate to develop soft skills training programs.
• Deliver sponsor Ways of Working training to new hires and existing staff as required.
• Develop and maintain expertise across client training landscape and documentation.
• Serve as SME and primary contact for training inquiries.

Skills

MS-Office

Word

Excel

Access

Outlook

Communication

Organizational skills

Attention to detail

French language

English language

Education

Bachelor's degree in Life Science

Tools

LMS

Job description

Madrid, Spain
Full time
R
This role is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide service that is very accurate, timely, and with good customer service.
This position is in charge of delivering work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.
Responsibilities:
HCP Contracting and Grants Management
+ After getting system generated requests, develop contract for HCPs using given templates.
+ Communicate with the HCP regarding contracts, obtain signatures, answer questions.
Genera l
+ Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
+ Provide updates to team management on status of work, and issues addressed.
+ Ensure work delivered is of good quality.
+ Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
+ Responds to client requests for customized reports.
+ Reformats incoming files using Access, Excel, etc. to maintain information in IQVIA usable form.
+ Maintains the integrity and quality of the files.
+ Follows IQVIA quality standards in completing and verifying.
+ Reviews the client requirements with the Client Service Reps to ensure clarity on each request.
+ Identifies data errors.
+ Advises Client Service Reps in creating custom deliverables.
+ Analyzes errors and recovery methods for maintaining the files.
Competency Requirements
+ Proficiency in MS-Office, Word, Excel, and Outlook
+ Strong PC technical skills in using Excel and Access.
+ Good organizational skills and ability to meet deadlines working within a time sensitive environment
+ Ability to carry out some analysis and information gathering to resolve problems on routine matters.
+ Detail oriented and the ability to handle multiple priorities while meeting strict deadlines.
+ Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environment
+ Background in Pharmaceutical compliance desirable, but not mandatory
+ French Speaker and English advanced level.
Education, Skills, Experience Desired
+ Bachelor's degree or equivalent in Life&Science is mandatory
+ Contracts Management or Reports Analyst experience is a plus
+ 3 years or more related work experience.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

Learning Delivery Quality Lead (Trainer)

Stockholm, Sweden
Budapest, Hungary
Paris, France
Sofia, Bulgaria
Athens, Greece
Ljubljana - Dunajska, Slovenia
Madrid, Spain
Bucuresti, Romania
Lisbon, Portugal
Brussels, Brussels-Capital Region, Belgium
Riga, Latvia
Turku, Finland
Prague, Czech Republic
Full time
R
Overview
The Learning Delivery Quality Lead is responsible for delivering onboarding, role-readiness, and capability development programs for Clinical Operations staff. This role partners with operational leaders, quality teams, HR, and client stakeholders to ensure employees are appropriately trained, compliant, and prepared to support global clinical research activities.
Key Responsibilities
+ Deliver and facilitate sponsor "Ways of Working" training programs.
+ Lead onboarding and role-readiness programs for Clinical Operations personnel.
+ Coordinate study-specific, process, systems, and compliance training activities with relevant stakeholders.
+ Maintain and enhance role-based training curricula for CRAs, CTAs, Study Managers, Direct Line Managers, and related functions.
+ Conduct training needs assessments and identify capability gaps.
+ Facilitate instructor-led and virtual training workshops.
+ Monitor training compliance and competency metrics.
+ Partner with Operational Leaders, Quality, and HR teams to support workforce capability development.
+ Evaluate training effectiveness and implement continuous improvement initiatives.
+ Support inspection readiness through accurate and complete training documentation.
+ Collaborate with internal and external stakeholders to develop and deploy soft skills training programs.
+ Deliver sponsor Ways of Working training to new hires and existing team members as required.
+ Develop and maintain expertise across the client training landscape, procedural training, monitor training, role-specific training, systems training, therapeutic area learning pathways, and associated documentation.
Serve as a subject matter expert and primary point of contact for training-related inquiries from operational teams.
Experience Required
+ Bachelor's degree in scientific discipline or healthcare field.
+ Minimum of 3-5 years' experience in Learning & Development or Training functions within clinical research organizations is required.
+ Prior experience training CRAs, CPMs, or Clinical Line Managers is a must.
+ Minimum of 7-10 years of overall professional experience; prior experience as a Clinical Research Associate (CRA), is a must.
+ Demonstrated experience working within regulated environments, including ICH-GCP and SOP-driven organizations, is required.
+ Experience using Learning Management Systems (LMS) and training compliance tracking, within Global Pharma, CRO, and FSP environments.
+ Experience developing and delivering instructor-led, virtual, and e-learning programs.
+ Experience managing onboarding and role-based training programs.
+ Experience supporting global or regional clinical trial teams preferred.
+ Minimum 1-2 years of experience delivering training, coaching, mentoring, or onboarding clinical staff.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries....
EEO Minorities/Females/Protected Veterans/Disabled