L3 Platform Operations & Support Engineer (MuleSoft Integration Platform)

pasiona; Madrid; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pasiona Consulting busca un profesional con 5–7 años de experiencia en gestión de plataformas MuleSoft para Madrid. Participarás en operaciones diarias, mejoras de rendimiento y migraciones, trabajando con OpenShift, Terraform y herramientas de CI/CD.

Trabajarás con proveedores internos y externos a nivel internacional, manteniendo documentación y SOPs; se valorará capacidad de comunicación técnica y gestión de stakeholders en entornos multiculturales.

Qualifications

• 5 a 7 años de experiencia en gestión de plataforma MuleSoft (Operaciones de Plataforma, no desarrollo de API).
• Stack técnico: Terraform, GitHub, OpenShift, Argo CI/CD, OAuth/OpenID, AWS/Azure, ITIL.
• Inglés C1 para trabajo en entorno internacional.

Responsibilities

• Operaciones diarias y mantenimiento de la plataforma L3, gestión de capacidad, rendimiento y escalabilidad.
• Gestión de incidencias L2, análisis de RCA y acciones correctivas, apoyo a incidentes mayores.
• Automatización y mejora continua de tareas repetitivas y reducción de riesgos.
• Apoyo a despliegues, releases y cambios en producción; documentación y SOPs actualizados.

Skills

MuleSoft Ops

Platform Operations

Technical communication

Stakeholder management

Multicultural environment

Education

Bachelor's degree in Computer Science

Tools

Terraform

GitHub

OpenShift

Argo CI/CD

OAuth/OpenID

AWS/Azure

ITIL

Silva

Job description

• Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
• Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
• Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
• Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.
  
• Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
• Core Technical Stack:
• Terraform
• GitHub
• OpenShift
• Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
• Foundational knowledge of AWS and Azure
• ITIL Framework & Processes
• Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
• Education: Bachelor’s degree in Computer Science or an equivalent relevant field.
  
• Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
• MuleSoft Omni Gateway (Flex Gateway) expertise.
• Knowledge of Silva.
  

Descripción del puesto / Funciones

• Daily Operations & Maintenance: Deliver daily L3 platform operational support, manage platform capacity, performance, scalability, and optimal resource utilization.
• Incident & Support Management: Handle L2 escalated tickets, analyze and resolve incidents within defined SLA timelines, and perform initial Root Cause Analysis (RCA) with corrective action recommendations. Support major incidents and service restoration activities.
• Automation & Improvement: Develop and maintain automation scripts for repetitive tasks, identify recurring issues, and drive continuous service improvements and risk mitigations.
• Deployment & Documentation: Support deployment, release, and production change activities. Create and maintain operational documentation, Standard Operating Procedures (SOPs), and knowledge base articles.
• Cross-functional Collaboration: Interface between internal and external providers in an international context, facilitating stakeholder engagement, workshops, and technical information synthesis.

Requisitos mínimos

• Experience: 5 to 7 years of expertise in MuleSoft platform management (Platform Operations focus, not API development).
• Core Technical Stack:
  • Terraform
  • GitHub
  • OpenShift
  • Argo CI/CD
  • Authentication & Authorization mechanisms (API security standards: OAuth, OpenID)
  • Foundational knowledge of AWS and Azure
  • ITIL Framework & Processes
• Soft Skills: Technical communication, stakeholder management, influence management, and experience working in multicultural environments.
• Education: Bachelor’s degree in Computer Science or an equivalent relevant field.
  

Requisitos valorables

• Technical formats & protocols: XML, XSD, WSDL, WS-*, Java, JSON.
• MuleSoft Omni Gateway (Flex Gateway) expertise.
• Network fundamentals (Virtual IPs, firewalls, load balancers, etc.).
• Certificate lifecycle management.
• API Testing Tools: Postman, SOAPUI (User level).
• Linux environments.
• Knowledge of Silva.
  

Idiomas

English: C1 level (CEFR) minimum (required for working in an international environment).

Ubicación

Madrid

¿Quiénes somos?

Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores.