Key Account Manager

Hotelbeds Group; Palma; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

HBX Group is seeking an experienced Key Account Manager to manage and grow a portfolio across Europe, driving revenue and profitability through strategic account management and data-driven decisions. You will support onboarding, activation, and retention while identifying growth opportunities and leveraging CRM and BI tools.

With 3+ years of relevant experience, you will build strong client relationships, negotiate effectively, and analyze data to deliver actionable insights.

Formación

• 3+ years' experience in Key Account Management, Sales, Business Development, or Client Relationship Management.
• Strong commercial, negotiation, and relationship-building skills.
• Analytical mindset with ability to turn data into actionable insights.
• Experience managing multiple clients and priorities.
• Knowledge of travel distribution, travel technology, or B2B environments is a plus.
• Familiarity with Salesforce, Tableau, or similar tools.
• Understanding of APIs and technical integrations is desirable.

Responsabilidades

• Develop and execute account growth plans for assigned clients.
• Drive revenue growth and profitability across the portfolio.
• Support client onboarding, activation, and retention.
• Identify and implement commercial growth opportunities.
• Monitor performance using CRM and BI tools (Salesforce, Tableau, etc.).
• Conduct regular business reviews and provide strategic recommendations.
• Collaborate with internal teams to resolve issues and improve customer experience.

Conocimientos

Account management

Sales

Business development

Client relationships

Negotiation

Analytical thinking

CRM tools

Data insights

Travel tech

APIs knowledge

Herramientas

Salesforce

Tableau

APIs

Descripción del empleo

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:About UsHBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophyJob SummaryManage and grow a portfolio of wholesale clients across South & Eastern Europe, driving revenue, profitability, and long-term partnerships through strategic account management and data-driven decision-making.Key ResponsibilitiesDevelop and execute account growth plans for assigned clients.Drive revenue growth and profitability across the portfolio.Support client onboarding, activation, and retention.Identify and implement commercial growth opportunities.Monitor performance using CRM and BI tools (Salesforce, Tableau, etc.).Conduct regular business reviews and provide strategic recommendations.Collaborate with internal teams to resolve issues and improve customer experience.Skills & Experience3+ years' experience in Key Account Management, Sales, Business Development, or Client Relationship Management.Strong commercial, negotiation, and relationship-building skills.Analytical mindset with the ability to turn data into actionable insights.Experience managing multiple clients and priorities.Knowledge of travel distribution, travel technology, or B2B environments is a plus.Familiarity with Salesforce, Tableau, or similar tools.Understanding of APIs and technical integrations is desirable.Fluent in English and relevant local market language(s).At HBX Group, we believe that diversity drives innovation and makes travel a force for good.We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a differenceYou will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.