Junior Salesforce Consultant

Dentsu International Americas; Madrid; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Permanent contract

Flexible Schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

Omega in action

Job summary

Omega CRM, a Merkle Company and part of the Dentsu group, is seeking a Salesforce Consultant to join our Madrid team. You will translate business requirements into technical solutions, design functional components, and work across cross-functional teams to deliver high-quality Salesforce-based projects.

The role requires ~1 year of hands-on Salesforce experience, strong client-facing communication, and fluent English.

Qualifications

• 1 year hands-on experience in Salesforce administration, configuration, and consulting.
• Proven experience in client-facing roles, translating business requirements into technical and functional solutions with cross-functional teams.
• Knowledge/experience working with different Salesforce clouds.
• Strong experience working under Agile methodology frameworks.
• Fluent oral and written English communication.

Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work with Omega team and/or the client to fulfill project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Validate the solution against functional requirements.
• Comply with Omega's software quality standards.
• Generate functional documentation for completed projects.
• Share knowledge within Omega's community of practice.

Skills

Salesforce administration

Client-facing experience

Agile methodologies

English communication

Solution design

Tools

Salesforce Clouds

Job description

Job Description

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• Around 1 year of hands-on experience in Salesforce administration, configuration, and consulting.
• Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
• Knowledge/ experience working with different Salesforce clouds.
• Methodology: Strong experience working under Agile methodology frameworks.
• Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

• Experience in Business or Process consulting is a plus.
• Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At #Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Location: Madrid

Brand: Omega

Time Type: Full time

Contract Type: Permanent