Jira Service Management Administrator (f/m/d)

Axpo Group; Madrid; Presencial; EUR 40.000 - 55.000; Jornada completa

Descripción de la vacante

A leading power trading and energy production company in Madrid is seeking an ITSM Administrator to manage Jira and enhance collaboration across teams. The ideal candidate will have a Bachelor’s degree in Computer Science, 2 years of Jira experience, and proficiency in English. Join a dynamic team dedicated to innovation and efficiency in project management tools.

Formación

• 2 years of experience administering Jira and/or Jira Service Management.
• Strong understanding of Jira's customization options.
• Fluent in English; proficiency in German and/or Spanish is a plus.

Responsabilidades

• Administer and manage Jira and Jira Service Management instances.
• Customize workflows, fields, permissions, and notifications.
• Provide technical support and troubleshooting.

Conocimientos

Jira administration

Cross-functional collaboration

Technical support

Training development

Customization of tools

Scripting languages (Groovy/Python)

Educación

Bachelor's degree in computer science or software engineering

Herramientas

Jira

Jira Service Management

Descripción del empleo

Are you passionate about helping teams optimize and enhance collaboration? Do you thrive in a dynamic environment where your technical expertise can make a significant impact? Join Axpo Switzerland's leading power trading and energy production company and help us elevate our ITSM tools to the next level!

What you will do:

• Administer and manage Jira and Jira Service Management (JSM) instances including user management and project configurations.
• Customize Jira workflows, screens, fields, permissions, and notifications to meet team needs.
• Implement and maintain JSM projects including service desk configurations, SLAs, and automation rules.
• Provide technical support and troubleshooting for Jira and JSM users.
• Collaborate with cross-functional teams to gather requirements and implement solutions.
• Develop and deliver training sessions and documentation for end-users.

What you bring & who you are:

• Bachelor's degree in computer science, software engineering, or equivalent hands-on experience.
• 2 years of experience administering Jira and/or Jira Service Management.
• Strong understanding of Jira's customization options (e.g., workflows, permissions, notifications).
• Experience with advanced customizations including Automation for Jira and Scriptrunner apps.
• Knowledge of scripting languages such as Groovy or Python is a plus.
• Fluent in English; German and/or Spanish is a plus.

About the team:

Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments, fostering a supportive environment where everyone's expertise contributes to achieving shared goals. Join us and be part of a team that values growth, collaboration, and excellence.

Key Skills

Children Activity, Accounts Assistant Credit Control, Android, Apparel Merchandising, Franchise, Construction Equipment

Employment Type: Full Time

Experience: 2 years

Vacancy: 1