Italian-Speaking Customer Support Agent I Onsite -Porto

Ww Talents; Madrid; Remote; EUR 98,000 - 197,000; Part time

Job summary

Mercor is seeking a Customer Support Expert for a fully remote contract opportunity. The role requires a Bachelor’s degree and at least 2+ years of experience in a relevant domain. Proficiency in Excel, PowerPoint, and Word, along with strong document analysis and attention to detail, are essential.

Candidates based in the United States, Europe, UK, or Canada are preferred. As a remote contributor, you will review domain-specific documents, provide structured feedback, and collaborate with teams

Qualifications

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.
• Based in the United States, Europe, UK or Canada.

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Excel

PowerPoint

Word

Document analysis

Education

Bachelor's degree

Job description

Customer Support Expert - Fully Remote | Upto $160/hr

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must-Have

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK or Canada

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.