Customer Success Specialist · English Market

Moguplatform.Com; Madrid; Remote; EUR 98,000 - 197,000; Full time

Job summary

Mercor is seeking a Customer Support / Success professional for a remote contract role. You will review and evaluate domain-specific documents, provide structured feedback, and collaborate with cross-functional teams to improve service delivery and customer success strategies.

Requirements include a Bachelor's degree, 2+ years of relevant experience, and proficiency in Excel, PowerPoint, and Word. Candidates based in the United States, Europe, UK, or Canada are preferred.

Qualifications

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.
• Based in the United States, Europe, UK or Canada.

Responsibilities

• Review and assess domain-specific documents for quality, accuracy, and relevance.
• Provide structured feedback to improve document standards.
• Collaborate with teams to enhance service delivery and customer success.
• Use analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet deadlines.

Skills

Document analysis

Attention to detail

Structured guidelines

Independent work

Asynchronous collaboration

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Position: Customer Support / Success Professionals
Type: Contract
Compensation: $80–$160/hour
Location: Remote

Role Responsibilities

• Review and assess domain‑specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high‑impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Qualifications

Must‑Have

• Bachelor's degree (minimum)
• 2+ years of professional experience in a relevant domain
• Strong proficiency in Excel , PowerPoint , and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines
• Based in the United States, Europe, UK or Canada

Application Process (Takes 20–30 mins to complete)

• Upload resume
• AI interview based on your resume

Resources & Support

• For details about the interview process and platform information, please check:
• For any help or support, reach out to:

PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.