IT Technologist

Edwards Lifesciences; Valencia; On-site; EUR 26,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Flexible hours / remote option

Pension plan

Life Insurance

Medical plan

Meal vouchers

Service awards

Enhanced leave benefits

Employee stock purchase programme

Employee Assistance Programme

Wellness programme with gym subsidies

Job summary

Edwards Lifesciences in Spain is seeking an IT Support Specialist to provide on-site hardware/software support for desktops, laptops, peripherals and VOIP devices. You will troubleshoot issues, manage imaging and deployment, and coordinate with third‑party vendors for equipment and warranties.

The role requires an Associate’s Degree in a technical field and at least 5 years of IT hardware/software experience, plus strong customer service and organizational skills.

Qualifications

• Associate’s Degree or equivalent in a technical discipline or related certificate.
• 5 years of work experience including IT hardware/software experience.
• Strong customer service focused skills.
• Effective cable management skills to maintain organized work stations and data closets.

Responsibilities

• Provide on-site IT hardware support to install, integrate and maintain computing devices.
• Troubleshoot and repair hardware and/or software for desktops, laptops, peripherals (Tier 2/3).
• Configure and manage customer workstation and portable devices per imaging/deployment processes.
• Perform daily support tasks for desktops, laptops and peripherals including VOIP and A/V as applicable.
• Define lifecycle upgrade requirements and assist IT Technicians/Technologists on projects.
• Train users on hardware, software and related systems; brief, small group or hands-on sessions.

Skills

Customer service

Cable management

Problem solving

Verbal/written communication

Education

Associate’s Degree or equivalent in a technical discipline

Bachelor’s Degree in computer sciences or related field

Tools

Active Directory

Microsoft Office Suite

Office 365

VPN

Cisco IP Phones

Help Desk software

Windows OS

Job description

Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground‑breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting‑edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient‑focused mission by developing and enhancing technological solutions.

How you will make an impact:

• Provide on‑site IT related Hardware support to assist in the installation, integration and maintenance of computing devices.

• Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 2/3).

• Configure and manage customer workstation, portable computing devices and peripherals (following defined imaging and deployment processes).

• Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (e.g. VOIP Phones, A/V support as applicable for your region, etc.).

• Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists.

• Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one‑on‑one, small group, ad‑hoc and hands‑on "How‑to" instructions.

• Manage installation of desktops, laptops, peripheral equipment and other IT related hardware.

• Create image and defined deployment processes for managing work stations, portable computing devices and peripherals (aligning to Global standards with regional adjustments per regulations).

• Coordinate activities with third‑party vendors as needed (order fulfillment, warranties, project needs, vendor relations / feedback, and so forth).

• Assist the business with defining tablet and mobile device solutions to meet operational / business needs (aligned with global IT).

• Define / audit standard tools and process for managing assets physically and electronically.

• Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed.

• Provide appropriate visibility of costs related to service requests and comply to approval requirements.

• Manage assets including physical and electronic identification and control; assist in answering Help Desk calls from users on an as‑needed basis; assist the business with tablet and mobile device support to meet operational / business needs.

• Perform lifecycle upgrades and projects as directed.

What you will need (Required)

• Associate’s Degree or equivalent in a technical discipline or related certificate.

• 5 years of work experience including IT hardware/software experience.

• Strong customer service focused skills.

• Effective cable management skills to maintain organized work stations and data closets.

What else we look for (Preferred)

• Bachelor’s Degree or Equivalent in computer sciences, information systems or related field.

• Ability to manage users and PCs using Active Directory.

• Proficient in Microsoft suite of applications (Windows 2008 and Windows 2012 server, Windows 7, Microsoft Office and Outlook).

• Ability to perform IT hardware and software diagnostics and repairs (laptops, desktops, mobile devices, peripherals, IP Phones, handheld scanners, etc.).

• Ability to configure, use and maintain CISCO IP Phones.

• Ability to adapt and learn new technologies as needed.

• Strong written and verbal skills.

• Problem‑solving skills including troubleshooting techniques.

• Strong organization and time‑management skills.

• High level of professionalism during interactions with customers and vendors.

• Using PC images to configure computers for deployment / redeployment.

• Experience with platforms and applications (e.g., Microsoft Office Suite, Microsoft Outlook/Office365, Internet Explorer, Windows 7, Active Directory, VPN, MobilePASS).

• Experience using Help Desk ticketing software to manage service tickets.

• Strong written, verbal communication, interpersonal, and relationship‑building skills.

• Adherence to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures to protect themselves, others and the environment.

What is it like to work at Edwards Lifesciences in Spain?

As a global leader in patient‑focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on‑the‑job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Spain also offers the following benefits:

• Competitive Compensation and Benefits package.

• Flexible working hours, remote working.

• Pension plan.

• Life Insurance.

• Medical plan.

• Meal vouchers.

• Service awards.

• Enhanced leave benefits.

• Employee Stock Purchase Programme.

• Employee Assistance Programme.

• Comprehensive wellness programme including gym membership reimbursement, fresh fruit in the office, yoga lessons, subsidized massages, mindfulness sessions, educational events, charity activities and more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.