IT Support Technician (Local Technology Coordinator)

Hispanic Alliance for Career Enhancement; Madrid; Presencial; EUR 37.000 - 40.000; Jornada completa

Descripción de la vacante

A global technology service provider is seeking an IT Support Technician for their operations in Spain. This role involves hands-on IT support, hardware management, and ensures efficient technology services across Spanish and Portuguese offices. The ideal candidate will have at least 2 years of IT support experience and a diploma in IT or a related field. Proficiency in Microsoft 365 and knowledge of ITIL processes are essential. Salary ranges from €37,500 to €40,000 per year, with travel flexibility required.

Formación

• 2+ years in IT support, asset management, or technology coordination.
• Strong knowledge of Windows hardware setup and troubleshooting.
• Proficiency in Microsoft 365 applications.

Responsabilidades

• Provide first-line and second-line IT support for employees.
• Troubleshoot hardware, software, and connectivity issues.
• Maintain accurate inventory of devices and peripherals.
• Support Microsoft 365 applications and tools.

Conocimientos

Hands-on IT support for employees

Microsoft 365 support

Windows device setup

Hardware lifecycle management

Endpoint management tools

ITIL knowledge

Organisational skills

Communication skills

Customer-focused approach

Pro-active attitude

Educación

Diploma or degree in IT or related field

Herramientas

Microsoft Intune

Descripción del empleo

IT Support Technician (Local Technology Coordinator)

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our Spanish and Portuguese offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.

Core Skills

• Hands‑on IT support for employees (hardware & software troubleshooting)
• Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
• Windows device setup, configuration, and maintenance
• Hardware lifecycle management (procurement, deployment, ITAD)
• Endpoint management tools (Microsoft Intune / Endpoint Manager)
• ITIL framework knowledge (incident, problem, change management)
• Strong organisational and communication skills
• Customer‑focused, service‑oriented approach
• Pro‑active attitude and willing to learn more

Key Responsibilities

• Provide first‑line and second‑line IT support for Sedgwick employees.
• Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues.
• Support Microsoft 365 applications and collaboration tools.
• Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
• Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
• Prepare and configure new devices to company standards.
• Coordinate hardware rollouts, refresh cycles, and migrations.
• Ensure compliance with corporate security standards (encryption, antivirus, patching).
• Produce reports on hardware status and refresh needs.
• Document troubleshooting guides and vendor contacts.
• Other assigned duties given by central IT.

Qualifications and Skills

• Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, asset management, or technology coordination.
• Strong knowledge of Windows hardware setup and troubleshooting.
• Familiarity with Microsoft Intune / Endpoint Manager.
• Proficiency in Microsoft 365 applications.
• Understanding of ITIL processes (incident, problem, change management).
• Excellent organisational and communication skills.
• Ability to work independently and manage multiple priorities.

Compensation and Other Requirements

• €37,500 - €40,000 per year, depending on experience and skills.
• Spanish and English are mandatory; Portuguese will be considered an advantage.
• Flexibility to travel as required (by car, train, or plane) to Spanish and Portuguese offices.

Sedgwick is the world's largest provider of services to the insurance market. We offer a wide range of services tailored to the specific needs of our clients in claims assessment and management. With over 30,000 employees, we have a network of offices in more than 65 countries. Sedgwick Iberia in Spain has over 80 employees.

For more information, please visit www.sedgwick.com

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.