IT Support (Madrid, Spain)

Medpace; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A global clinical research organization in Madrid is seeking an IT Support Specialist to manage user accounts and provide technical assistance. Candidates should have a Bachelor’s degree in Computer Science or IT and preferably 5+ years of experience in IT support. The role is fully office-based and offers a dynamic work environment. Benefits include competitive compensation and structured career growth opportunities.

Servicios

Flexible work environment

Competitive compensation and benefits package

Competitive PTO packages

Structured career paths

Company-sponsored employee appreciation events

Employee health and wellness initiatives

Formación

• 5+ years' experience in a help desk or IT Support role.
• Experience with cloud-based applications a plus.

Responsabilidades

• Administrate user accounts for network, e-mail, and other applications.
• Provide support to end users on IT equipment and software applications.
• Identify, research and resolve technical problems.
• Respond to IT tickets, calls, and e-mails.
• Document and track problems to ensure timely resolutions.
• Collaborate with regional/global IT team members.

Conocimientos

Technical problem resolution

User account administration

Communication

Educación

Bachelor’s Degree in Computer Science or Information Technology

Herramientas

Exchange Server Tools

Office 365

Descripción del empleo

Join our growing team in Madrid and take your IT support (fully office-based) career to the next level! As an IT Support Specialist, you'll have the opportunity to work with cutting-edge technologies, collaborate with international colleagues and develop your skills in a dynamic and global environment, supporting over 400 end users across 6 countries. This is a fully office-based position.

Responsibilities

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members.

Qualifications

• Bachelor’s Degree in Computer Science or Information Technology;
• Preferbaly 5+ years' experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus.

Medpace Overview

Medpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.

Why Medpace?

People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.

The work we’ve done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.

Medpace Perks

• Flexible work environment
• Competitive compensation and benefits package
• Competitive PTO packages
• Structured career paths with opportunities for professional growth
• Company-sponsored employee appreciation events
• Employee health and wellness initiatives

Awards

• Recognized by Forbes as one of America's Most Successful Midsize Companies in 2021, 2022, 2023 and 2024
• Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibility

What to Expect Next

A Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.

• Bachelor’s Degree in Computer Science or Information Technology;
• Preferbaly 5+ years' experience in a help desk or IT Support role; and
• Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus.

• Administrate user accounts for network, e-mail, and other applications;
• Provide support to end users on Medpace IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
• Identify, research and resolve technical problems of IT equipment and software applications;
• Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
• Document, track, and monitor problems to ensure timely resolutions; and
• Communicate and collaborate with a regional/global IT team members.