IT Support

Shalion; Barcelona; Hybrid; EUR 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

Office in Barcelona Sarrià-Sant Gervas

Meal vouchers (pre-tax)

Private healthcare discount

Fresh fruit and coffee daily

Job summary

Shalion in Barcelona is hiring an IT Support professional to maintain hardware, software, and network systems. You will manage Microsoft Admin Console, Google Workspace, SSO, domain management, and Notion docs, while supporting an international team in a hybrid setup.

The role includes asset inventory, IT policy management, and assisting with ISO 27001 and EU AI Act compliance. English proficiency is required, with 4 days in-office and 1 day remote.

Qualifications

• Experience with Microsoft Admin Console and Google Workspace.
• Single sign-on integrations knowledge.
• Domain creation and management.
• Technical documentation in Notion.
• English proficiency for an international team.
• Strong organizational skills and task prioritization.

Responsibilities

• Provide hardware and software IT support (Windows and MacOS).
• Create and maintain local asset inventory.
• Support Google Workspace, Microsoft 365, and other tools.
• Assist with ISO 27001 and EU AI Act compliance and training.
• Manage IT equipment policies and administration.
• Office network management and second-line configuration.
• Support other offices and tools used by the company.
• Identify areas to improve user experience and productivity.

Skills

Microsoft Admin Console

Google Workspace

SSO integrations

Domain management

Notion documentation

English proficiency

Organizational skills

AWS basics

IaC basics

Tools

Windows

MacOS

Job description

Shalion is a data and insights-driven company that serves world-class manufacturers and brands globally. Through our Digital Shelf Optimization, Retail Media, and Food Service Aggregators solutions, we provide innovative tools for e-commerce monitoring.

At Shalion, we empower brands to make smarter business decisions in e-commerce by delivering actionable data and insights on online product prices, availability, share of search, and more. We operate across 800+ e-retailers in 50+ countries, serving industry giants such as Heineken, Lego, Danone, Nestlé, Diageo, and JDE.

As a leader in data intelligence, we specialize in gathering, analyzing, and applying proprietary artificial intelligence to deliver relevant data and monitoring tools, helping our clients maximize their e-commerce performance.

The role

As an IT Supportat Shalion, you are expected to:

• Provide support with hardware for equipment, meeting rooms, and network hardware.

• Provide support with Windows and MacOS software (user support).

• Create and maintain an updated inventory of company assets locally.

• Provide support with Google Suite, Microsoft Suite, and other tools used by the company.

• Support tasks for ISO 27001 and EU AI Act compliance, involving security and personnel training.

• Manage IT equipment policies and general IT administration.

• Office network management (including configuration of the second line, the business one).

• Support and manage other offices/business tools, and software.

• Identify and propose areas to maximize user experience and productivity in the working environment

Your profile should include the following:

• Experience with Microsoft Admin console and Google Workspace.

• Single sign-on integrations

• Domain creation and management

• Technical documentation in our wiki in Notion

• English proficiency (as multiple employees in the company are international).

• Strong organizational skills with the ability to efficiently prioritize and execute tasks

Ideally, you will also have:

• Basic experience with cloud providers (AWS)

• Basic experience with IaC

What we offer you

An international team - Work with colleagues from 10+ nationalities.

A dynamic and innovative environment - Be part of a high-performing team.

Hybrid work model - 4 days in-office, 1 day remote.

Impactful work - Contribute to a challenging and innovative project.

Flexible benefits - allocate part of your gross salary (pre-tax) to meal vouchers, transport allowance, and private healthcare at a preferential rate.

Office perks - Fresh fruit and specialty coffee daily.

Salary range: from 25,000€ to 27,000€, according to experience.

Contract: Permanent

Great location - Office in Barcelona's Sarrià-Sant Gervasi district.

Shalion Data Services Limited is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.