IT Software Engineer - RDT Engineering Excellence & Experience

Roche Holding AG; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Roche Holding AG recherche un(e) ingénieur(e) senior/lead capable de diriger le développement produit et l'administration des plateformes SaaS. Vous assurerez l'administration Atlassian Cloud, gérerez les escalades L2/L3 et piloterez des initiatives IA et automation pour optimiser Jira, Confluence et l'infrastructure associée.

Vous contribuerez à la stratégie technique globale et travaillerez avec des équipes internes et des partenaires externes, tout en promouvant l'excellence opérationnelle et

Formación

• Expérience senior/lead en ingénierie ou DevOps/Platform Specialist.
• Gestion efficace des escalades L2/L3 pour outils d'entreprise.
• Capacité à collaborer avec équipes internes et prestataires.
• Anticipation des défis techniques et propositions de solutions.
• Maîtrise des pratiques de validation et conformité logicielle.

Responsabilidades

• Fournir une orientation technique stratégique pour le développement produit.
• Gérer l'administration Atlassian Cloud et maintenir les configurations et intégrations.
• Prendre en charge les escalades techniques L2/L3 jusqu'à résolution.
• Intégrer l'IA et l'automatisation pour optimiser les workflows et le support.
• Diriger des initiatives M/L et coordonner avec les parties prenantes.
• Déployer et faire évoluer les pipelines CI/CD et l'infrastructure Kubernetes.

Conocimientos

Java Fullstack

DevOps practices

SaaS platform administration

Atlassian Administration

Python automation

AI & GenAI tooling

Team leadership

Stakeholder management

Educación

Senior/Lead Engineer role experience

Expérience escalated support (L2/L3)

Herramientas

Jira Cloud

Confluence

ArgoCD

Helm

Kubernetes

Python

Streamlit

Descripción del empleo

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

Job description

Description of the area

Job Responsibilities

• Scope / (Content Leadership):Provides strategic technical guidance and sets the direction for digital product development in alignment with business goals and priorities.

• Core Engineering Domains: Provide deep hands-on expertise across at least one (or more) of the essential technical domains: Javascript developer Fullstack, DevOps, IaC or Application and Application Infrastructure support.

• Atlassian Platform Administration: Act as a full Administrator for the Atlassian Suite in the Cloud (Jira, Confluence, etc.), overseeing platform stability, configurations, custom workflows, and integrations.

• L2/L3 Technical Escalation:Handle escalated tickets/issues that previous support tiers cannot resolve, driving complex troubleshooting to resolution.

• AI & Automation Integration: Leverage Python and AI/GenAI-capable tools (MCP/automation scripts) to streamline workflows, optimize ticket resolution, and automate repetitive platform operations and user experience for the tools in scope (jira, codebeamer, confluence, OpenPDM, AllureTestOps)

• Accountability/Problem Solving: Defines tasks for others and drives successful Medium to Large (M/L) initiatives at the Product or Product Line level. Challenges others in a growth-enabling way, leverages team strengths effectively, and acts as a coach and/or lead for others.

• Stakeholder Management:Possesses a strong grasp of stakeholder ecosystems and their needs, excelling in negotiations and partnerships for mutual benefits. Provides direction for mid- to long-term goals and objectives.

• Impact/Strategy: Provides global-level support for innovative and technological initiatives. Gives speeches and shares knowledge in global/international events, drives tech universities, Centers of Excellence (CoEs), and knowledge-sharing initiatives, and is actively engaged in Chapter/Site related activities.

• Complexity/ (Product Size): Operates at the Product Line / Chapter / Domain / Site level.

• Business/Technical ability: Actively contributes to the advancement of technical knowledge within the field through publications, presentations, and mentorship (for example, playing a role of capability owner/hero). Inspires innovation, drives innovative solutions in line with technology trends, and engages in building new approaches to existing problems.

Qualifications

Education / Experience

• Proven track record in a Senior/Lead Engineer or DevOps/Platform Specialist role.

• Strong experience in handling escalated support (L2/L3) for enterprise digital tools/platforms.

• Experience working with both internal teams and external vendors/contractors.

• Proven experience driving cross-functional collaboration to solve organization-wide technical problems and aligning disparate engineering efforts towards common goals.

• Demonstrated ability to anticipate future technical challenges and opportunities, proactively developing strategies and solutions to keep the organization at the forefront.

Technical Skills

• Essential Technical Core:Strong proficiency in at least one of the following: Java Fullstack development, DevOps practices (CI/CD, IaC), or SaaS platform administration.

• Atlassian Administration:Hands-on Cloud and on-prem Administrator experience across the Atlassian ecosystem (Jira Cloud, Confluence, plugins, and API integrations).

• AI & Automation: Proficient in Python for automation, scripting, and integrating AI-driven / AI-capable capabilities into workflows and support processes.

• Designed and deployed internal Streamlit (Python) web apps consuming Jira API endpoints to optimize team workflows, sprint tracking, ideas, dashboards etc…

• Deployment pipelines using ArgoCD and Helm to provision, sync, and scale enterprise Kubernetes pod instances with automated rollbacks.

• Pytest and InSpec into CI/CD pipelines to enable continuous testing, driving automated unit/integration testing alongside infrastructure-as-code compliance checks.

• Deep expertise in multiple technology areas and the ability to select and apply appropriate technologies to solve complex problems.

• Strong understanding of software operations, including performance tuning and scalability.

• Excellent knowledge of available software development tooling in the market, suggesting adoption to the current Roche toolset, and continuously improving developer productivity and experience Roche-wide.

• Expertise in regulated and compliance market best practices, ensuring that software solutions comply with security standards in coordination with appropriate Roche experts.

• Ability to create and communicate Roche-wide best practices for the entire software delivery process, from code to production.

Additional Qualifications

• Champions and enforces high standards for code quality, testing, security, and operational excellence within their team and influences these standards more broadly.

• Capable of continuously improving current software validation, regulatory processes, and software quality management practices.

• Strong ability to remove obstacles for technical teams, empowering them to deliver exceptional products.

• GxP & Validation: Exposure to or understanding of GxP validation, regulatory compliance, and software quality management in a regulated environment - will be an advantage

• English advanced level is a must. Any other language will be welcomed.

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.