International Order & Export Partner – North Africa

F. Hoffmann-La Roche AG; Sant Cugat del Vallès; Presencial; EUR 55.000 - 85.000; Jornada completa

Descripción de la vacante

Roche in Sant Cugat del Vallès, Spain seeks an International Order & Export Partner to drive end-to-end O2C for North Africa markets. You will coordinate with distributors, banks, and carriers, ensuring export control compliance and accurate documentation while maintaining pricing and product availability.

Requires 3–5+ years in international supply chain or logistics, expertise in L/C/CAD, and SAP SD/MM with advanced English.

Formación

• 3–5+ years of experience in International Supply Chain, O2C, Export, or Logistics.
• Experience handling Letters of Credit (L/C), CAD, and export documents.
• Proficiency with SAP SD/MM modules and order-processing tools.
• Advanced English; French/Spanish/Arabic a plus.

Responsabilidades

• Manage end-to-end Order-to-Cash processes for international markets.
• Lead pricing, invoicing, shipping notices, and credit notes.
• Oversee export control, EUR 1 declarations and labeling compliance.
• Coordinate with distributors, banks, carriers, and internal departments.
• Resolve logistics issues and ensure regulatory compliance.

Conocimientos

English proficiency

Cross-functional collaboration

Problem solving

Negotiation

Herramientas

SAP SD/MM

Order processing tools

ERP systems

Descripción del empleo

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position Location: Sant Cugat del Vallès, Spain (RD Spain) Organization: Supply Chain Subchapter | Logistics Reporting Line: Logistics Leader (TBC)

Position Purpose As an International Order & Export Partner, you will drive the end-to-end (E2E) Order-to-Cash (O2C) process for international markets in North Africa (Algeria and Tunisia). Operating within the Supply Chain subchapter, you will act as the key liaison between internal suppliers, the Sant Cugat distribution hub, financial institutions, carriers, and international distributors. You will ensure seamless execution of customer orders, strict adherence to export control and labeling regulations, and proactive bottleneck management to deliver life-saving diagnostic solutions to our customers.

Key Responsibilities & Accountabilities

• 1. End-to-End Order Management & Pricing Manage the full customer sales order processing life-cycle: order entry, proforma invoicing, order confirmation, shipping advice, and credit notes. Maintain customer pricing, monitor product shelf life/expiration dates, and actively manage supply bottlenecks and product availability. Oversee document exchange and operational coordination with distributors across Algeria and Tunisia. Handle specialized customer order flows, including spare parts processing.
• 2. Financial Execution & Collection (Letters of Credit & CAD) Lead payment collection processes and manage financial risk instruments, including Letters of Credit (L/C), and Cash Against Documents (CAD). Coordinate directly with banking institutions regarding L/C documentation and align with Roche Services & Solutions (RSS) on credit limits and financial clearing.
• 3. International Trade Compliance & Export Control Act as the Single Point of Contact (SPOC) for Algeria/Tunisia export control, handling material classifications, regulatory declarations, and compliance checks. Prepare and issue official export documentation, including EUR 1 declarations, country of origin certificates, and document translations. Coordinate specialized labeling compliance, including Arabic product labeling and IATA dangerous goods labeling.
• 4. Supply Chain, Warehouse & Logistics Coordination Monitor inbound product flows to the Sant Cugat warehouse dedicated to North African export channels and maintain contact with key internal suppliers. Partner with transport carriers and freight forwarders, ensuring compliance with transport requirements, quality/temperature standards and routine business SLAs. Investigate and resolve logistics customer complaints related to shortages, overshipments, or damaged goods.

Key Requirements & Qualifications

• Experience: 3–5+ years of experience in International Supply Chain, Order-to-Cash (O2C), Customer Service Export, or Logistics, preferably within the Healthcare, Diagnostics, or Pharmaceutical sectors.
• International Trade Expertise: Proven experience handling Letters of Credit (L/C), CAD, EUR 1 certificates, customs documentation, and export control regulations.
• Systems & Tools: Strong proficiency in ERP systems (SAP SD/MM modules preferred) and order-processing tools.
• Logistics Knowledge: Understanding of warehouse operations (Sant Cugat hub), carrier management, IATA regulations, and Arabic labeling standards.
• Languages: Advanced level of English is required. Fluency in French, Spanish and/or Arabic is a plus.
• Soft Skills: Strong negotiation, problem-solving, cross-functional collaboration, and customer-centric mindset aligned with agile working principles.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Roche is an Equal Opportunity Employer.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.