International Customer Success Intern

Click&Boat; Barcelona; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Lunch vouchers

Breakfast every Tuesday morning

Barcelona office near Cathedral

Job summary

Click&Boat is seeking a Customer Experience Intern to join our Barcelona office. You will be the first point of contact for owners and tenants, handling inquiries via email and phone, and assist with bookings, changes and issues.

The role offers weekend work on a rolling schedule, extensive training, and exposure to an international team in a fast-growing marketplace. The internship provides hands-on experience in customer support, with opportunities to contribute to service quality and

Qualifications

• Bilingual in French, Italian, Spanish or German and fluent English.
• Customer-facing experience (internship, volunteer, or student job) preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Attend to user inquiries via email and phone, assisting before, during and after rentals.
• Coordinate with Finance Ops for booking modifications and cancellations.
• Support high-quality customer service and gather feedback for process improvements.
• Contribute to team coverage and help maintain smooth operations, including weekends as needed.

Skills

French

Italian

Spanish

German

English

Job description

About our Crew

Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space.

We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling & renting boats easy.

We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world, from a day trip to a week-long adventure, while enabling private and professional boat owners to generate additional income through rentals.

To support this growth, we are hiring Customer Success Interns to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.

The role

We’re looking for a Customer Experience Interns to join our crew in Barcelona.

In this role, you will join the Customer Experience team, an international business unit composed of 10 people all throughout the year and supported by seasonal employees (up to 30) during the summer.

At Click&Boat, our operations are divided into three main Business Units:

• Supply: Engages with boat owners to optimize listings and ensure top-quality service.

• Sales: Supports tenants throughout the booking process, from initial inquiries to finalizing deals.

• Customer Experience: Acts as the primary point of contact after a booking, managing communication between boat owners and tenants, and addressing modifications, cancellations, insurance, or accident-related issues.

The Customer Experience team is led by Francesca, Head of Customer Experience, and is structured by request complexity: Level I and II. In this role, you’ll join the Level I team and report directly to Adrien, the team Lead.

If you're excited about marketplaces, digital business and dynamic environments, you might be exactly who we’re looking for.

What floats your boat

You will be the first point of contact for Click&Boat’s users (owners and tenants) via email (60%) and phone (40%). You’ll handle inquiries before, during, and after boat rentals.

Your main tasks will include:

• Facilitating Communication: Acting as a liaison between boat owners and tenants to resolve disputes, finding fair solutions within our terms and conditions.

• Managing Booking Modifications: Coordinating with the Finance Ops team to process user requests for changes.

• Handling Urgent Cases: Assisting with last-minute cancellations and ensuring smooth transitions for clients.

• Improve user experience: Enhance the user experience through customer support and assistance for our clients and partners.

• Improving Service Quality: Collecting feedback, identifying recurring issues, and suggesting process and product improvements.

• Tracking Performance: Participate in sharing feedback on how to improve the company service and the customers' satisfaction.

• Team Support: Collaborating with colleagues to ensure excellent service coverage.

To maximize the reactivity and customer satisfaction, we are used to working on weekends.

You will be required to work at least one weekend per month following a planning given in advance (in return, you will be granted two consecutive days off for recuperation).

What you bring aboard

• Language Skills: You are bilingual in either French, Italian, Spanish or German and speak English fluently.

• People Skills: Ideally, you have some customer-facing experience (e.g., internship, volunteer work, or student job). More importantly, you enjoy helping others and find satisfaction in solving problems.

• Resilient and Solution-Oriented: You’re comfortable with difficult conversations and know how to stay calm under pressure.

• Organized and Adaptable: You respect your working hours without difficulty, especially during the summer season.

• Attention to Detail: You pay attention to the small things that make a big difference in customer experience.

• Situational awareness and concise communication: you’re able to quickly make sense of complex situation and summarize it pragmatically.

Bonus points (great to have, never a dealbreaker)

• Language Skills: The knowledge of another language is highly valued.

• Interest in Boating: A passion for our product and the boating industry is a bonus!

The hiring journey

• Intro call with Talent Acquisition

• Case study

• Interview with your future manager

We aim to keep things smooth, transparent, and respectful of your time throughout the process.

What awaits you aboard

• A fast-growing international company with real impact;

• Extensive internal training;

• Lunch vouchers (Cobee);

• Breakfast every Tuesday morning;

• A welcoming office in Barcelona, next to the centrally located Cathedral and just a 20-minute walk from the sea;

• Team-building activities.

Contract: Internship

Start date: April 5th, or mid May 2027

Duration: 4 to 6months

Salary: 1 000 euros gross per month

At Click&Boat, every application is reviewed with equal care and attention, regardless of age, gender, origin, disability, religion, sexual orientation, or any other characteristic. We hire for talent, drive, and mindset. The sea is open to all.