Internal Job Post

Reed & Mackay Internal; Barcelona; On-site; EUR 28,000 - 40,000; Full time

Job summary

Reed & Mackay Internal seeks a proactive Business Travel Consultant to build strong client relationships and deliver a high-touch service that saves time and drives down total travel costs.

You will manage complex itineraries across air, rail and hotels, collaborate with the client’s Global Travel Manager on policy matters, and proactively identify savings opportunities for every booking.

Strong communication, attention to detail, and the ability to adapt in a fast-paced environment are essential.

Qualifications

• Develop and maintain multi-level client relationships.
• Strong knowledge of travel industry and policies.
• Experience with various fare types and contracts.
• Ability to work in a fast-moving, sometimes ambiguous environment.

Responsibilities

• Provide a dedicated, consistently high level of service to all travellers & bookers tailored to their requirements.
• Manage workload to meet deadlines, internal or client driven.
• Work with the client’s Global Travel Manager on policy matters that require escalation.
• Advise proactively on Passport and Visa requirements for all destinations.
• Proactively identify cost-saving opportunities and add value to bookings.

Skills

Relationship building

Customer service

Excellent communication

Time management

Team player

Tools

Sabre

Galileo

Amadeus

Evolvirail

Job description

The main role of a Business Travel Consultant is to build relationships and understand the needs of our clients whilst delivering a ‘ high-touch ’ service that saves clients time and drives down their total cost of travel.

KEY RESPONSIBILITIES :

SERVICE

• Provide a dedicated, consistently high level of service to all travellers & travel bookers tailored to their individual requirements, with a desire to always exceed client expectation by going the extra mile
• Effectively manage your workload to meet all deadlines asrequired, internally or client driven
• Demonstrate an excellent understanding of various account processes and policies, and can adapt quickly to any necessary changes to these, as and when they arise
• Work directly with the client’s Global Travel Manager, for guidance on policy matters that require escalation
• Pre-trip approval knowledge will be an advantage
• Demonstrate proactive thinking and provide a consultative approach to all travel requests providing an end‑to‑end solution for all clients
• Advise proactively on relevant Passport and Visa requirements and procedures for all destinations
• Always apply Quality Control procedures and processes in line with ISO27001 (data security certification) and PCI compliance
• Recommend andprocureancillary products asrequiredi.e., car rental, ferry, etc.

Good knowledge of high-speed intercontinental rail optionsrequired

SAVINGS, PRODUCT KNOWLEDGE & OPTIMISED VALUE

• Deliver cost effective solutions across all aspects of travel
• Proactivelyidentifyand implement opportunity to add value to each booking through specialist supplier relationships
• Utilise detailed understanding of the client policy to drive compliance for the client while maximising opportunity to enhance traveller experience
• Knowledge and ability to apply a variety of fare types and contracts to air bookings, including private contracted fares, round the world fares, air passes, creativefaresand published fares
• Qualify opportunity for and proactively deliver split and combination fare ticketing where appropriate
• Proactivelyidentifycross market and local inventory differences, and when these should be taken advantage of
• Look at alternative airports/routings for the client which could offer better convenience and/or cost savings to clients, this should also include Low-Cost Carriers where appropriate
• Procure the best hotel rates for clients utilising GDS and non GDS channels
• Monitor all bookings for fare/rate saving opportunities up until completion of the trip

CONTINUAL DEVELOPMENT

• Have an enthusiastic and willing to learn attitude, attending all relevant training / coaching asrequired
• Achieve individual and team-basedobjectivesthrough the annual Performance Development Review (PDR)

WHAT WE’RE LOOKING FOR:

• Develop andmaintainmulti-level client relationships
• Manage and administer commercial models according to clients’ needs that meet R&M’s corporate objectives
• Develop client focused solutions that respond to the clients’ changing needs
• Introduce solution innovation to improve end to end processes
• Energized and comfortable with a fast-moving, sometimes ambiguous, environment
• Provide formal strategic reviews of the programme performance
• Drive a common service delivery to the client in accordance with agreed Service Level Agreement
• Drive contract renewal and ultimately client retention
• Develop as a thought leader
• Exceptional organization and project management skills
• Excellent communication and interpersonal skills across all levels
• Strong business and operational sense
• Confidence, opinions, good judgement, and an inclination to action
• Ability to adapt and thrive in a hyper-growth environment
• Industry experience preferred: adequate experience in working within a corporate environment or online travel agency

KEY ATTRIBUTES :

• Manage your own tickets issuance for both Air and Eurostar
• Calculate your own reissues and changesin a timely manner, working in liaison with the Ticketing Department.
• Exceptional telephone manner and good written skills
• Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines
• Has achieved a continuous record of experience in a core business travel environment
• Minimum qualification level to Fares & Ticketing VAII (formally BA2)
• Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus
• Fully conversant withEvolvirail booking system
• Good knowledge of European rail provider frameworks and reservation systems.
• Comprehensive knowledge of the travel industry and products in the market including differentaircrafttypes and cabins.
• Knowledge of Low-Cost Carriers in the market and theirdifferent productsavailable.
• Experience of mixed mode booking tools, and how to support both offline/online bookings.
• Have a ‘team player’ approach to an office environment
• Experience in using MS Word and Excel software packages
• Excellent interpersonal skills
• Ability to work well in a highly pressurised environment, and ability to adapt quickly to increases in travel request volumes.
• Flexible approach to working environment and willingness to work on at different office locations.
• Ability to build a good rapport with all clients

At Reed & Mackay we welcome everyone with an open mind and an open heart. This is because we knowpeoples' different experiences, identities and backgrounds helps us to build a culture where everyone cancollaborate and be their authentic selves, whilst feeling safe, valued and included.
Reed & Mackay is committed to providing equal opportunities by assessing all potential candidates according to their skills, knowledge, qualifications and capabilities. No regard will be given to factors such as age, gender, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion,disability or neurodivergence, or other applicable legally protected characteristics when making any employment decisions, including hiring.
Reasonable adjustments or accommodations will be provided, where required, and in line with local laws, tocandidates who have a disability or are neurodivergent. Please notify us of your requirements at [e-mail].