Incident response Lead

RingCentral; Valencia; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Breakfast in the office

Hybrid work

Medical Insurance

Dental and Vision

Life Insurance

Vacation 23 days

Descripción de la vacante

RingCentral in Spain seeks a seasoned Cybersecurity Incident Response Lead to protect customers and services by guiding end-to-end incident handling, from detection to resolution, with discipline and evidence-based practices.

You will lead incident response, coordinate cross-functional teams, perform root cause analyses, and ensure actions are completed. The role offers on‑call readiness and a hybrid work model with strong security impact across the platform.

Formación

• Significant professional experience in cybersecurity or related fields.
• Experience leading complex incidents with multiple teams.
• Experience coordinating containment, eradication, recovery, and impact assessment.
• Experience communicating incidents to senior leadership.
• Experience leading or facilitating root cause analyses.
• Experience tracking corrective actions through completion.
• Experience with modern production environments (cloud, containers, identity systems, networks, customer apps).
• Ability to participate in on-call or major-incident escalation.
• Experience handling incidents involving customer or personal data.
• Experience developing incident response playbooks and severity models.
• Strong written and spoken English.

Responsabilidades

• Lead major security incidents with clear authority and structured response.
• Identify, scope, and analyze incident impact and attacker behavior.
• Contain, eradicate, and recover impacted production services.
• Deliver executive reporting and cross-functional communications.
• Facilitate root cause analyses and long-term improvements.
• Ensure corrective actions are completed and verified.

Conocimientos

Cybersecurity

Incident response

Security operations

Digital forensics

Threat detection

Leadership comms

Cloud environments

On-call readiness

Data privacy

Playbooks

Educación

Certifications: GCIH

GCFA

GCFE

CISSP

CISM

Herramientas

MITRE ATT&CK

Cloud platforms

Containers

Identity systems

Descripción del empleo

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers.

Role mission

Protect the organisation, its customers, and its services by ensuring that potential and confirmed cybersecurity incidents are identified, assessed, contained, investigated, communicated, and resolved in a timely, disciplined, and evidence-based manner.

Responsibilities

• Incident Leadership & Control: Ensure major security incidents are led with absolute clarity, authority, and control, establishing a structured response environment from declaration to resolution.
• Declaration, Scoping & Technical Analysis: Ensure security incidents are identified and declared consistently, while accurately assessing incident scope, attacker behavior, and technical impact.
• Threat Containment, Eradication & Recovery: Contain active security threats before additional harm occurs, eradicate root causes, and safely restore impacted production services.
• Stakeholder Facilitation & Multi-Audience Communication: Deliver transparent, decision-useful reporting to executives, governance teams and cross-functional partners throughout the incident lifecycle.
• Root Cause Analysis (RCA) & Problem Management: Facilitate meaningful Root Cause Analyses that look beyond surface-level symptoms to produce tangible, long-term security improvements.
• Corrective Action & Continuous Capability Improvement: Ensure corrective actions are fully completed and verified—not merely recorded—to continuously elevate the overall incident response capability.

Required Experience

• Significant professional experience in cybersecurity, incident response, security operations, digital forensics, threat detection, or a closely related discipline.
• Demonstrated experience leading complex cybersecurity incidents involving multiple technical and business teams.
• Experience coordinating containment, eradication, recovery, and impact assessment activities.
• Experience communicating security incidents to senior leadership.
• Experience leading or facilitating root cause analyses.
• Experience tracking corrective actions through completion.
• Practical experience working with modern production environments, such as cloud platforms, containers, enterprise identity systems, networks, or customer-facing applications.
• Ability to participate in an on‑call or major‑incident escalation arrangement.
• Experience responding to incidents involving customer data or personal data.
• Experience developing incident response playbooks, severity models, reporting standards, and tabletop exercises.
• Strong written and spoken English.

Would be a plus

• Familiarity with NIST incident response guidance, ISO/IEC 27035, SANS incident handling practices, MITRE ATT&CK, or comparable frameworks.
• Relevant certifications may include GCIH, GCFA, GCFE, CISSP, CISM, or equivalent practical experience.

What We Offer

• Well‑coordinated professional team;
• Breakfast in the office 4 days a week;
• Cutting edge technologies, interesting and challenging tasks, dynamic project, great opportunities for self‑realization, professional and career growth;
• Flexible working hours and opportunity for a hybrid work;
• Job placement and payment of salary take place according to the labor code, as well as vacation; sick lists are paid at 100% of full pay;
• Medical Insurance, including Dental and Vision;
• Life Insurance;
• Vacation 23 days.