Hybrid Process & Tooling Optimization Lead

Amadeus Hospitality; Barcelona; Híbrido; EUR 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Diversity & Inclusion

Descripción de la vacante

Amadeus Hospitality is seeking a Process & Tooling Improvement Specialist to drive operational excellence within Customer Operations. You will analyse end-to-end processes, identify inefficiencies, and design improved workflows that leverage data, automation, and best practices to enhance productivity and service quality.

You will collaborate with cross-functional teams to address pain points, support change adoption, and ensure scalable, compliant processes aligned with business objectives

Formación

• Experience in support operations, service improvement, process coordination or a related environment.
• Familiarity with service management platforms (e.g. ServiceNow) and learning systems (e.g. Adobe LMS) is advantageous.
• Strong understanding of customer experience, stakeholder requirements, and tool adoption benefits.

Responsabilidades

• Collect stakeholder requirements and pain points for process or tooling improvements; document clear business needs and expected outcomes.
• Support pre-value assessment, UAT preparation, test execution follow-up, defect triage and readiness checks before deployment.
• Prepare communication, training and enablement material for stakeholders impacted by changes.

Conocimientos

Support operations

Process improvement

Tooling adoption

Customer experience

Stakeholder coordination

Data analysis

Herramientas

ServiceNow

Adobe LMS

ARIS

AI productivity tools

Descripción del empleo

Amadeus Hospitality is seeking a Process & Tooling Improvement Specialist to drive operational excellence within Customer Operations. You will analyse end-to-end processes, identify inefficiencies, and design improved workflows that leverage data, automation, and best practices to enhance productivity and service quality.

You will collaborate with cross-functional teams to address pain points, support change adoption, and ensure scalable, compliant processes aligned with business objectives