Hotel Operations Manager - Malaga (m/f/d)

Numa; Barcelona; On-site; EUR 60,000 - 75,000; Full time

Benefits offered by this job

Complimentary stay

Discounts on apartments

Team-building events

Job summary

NUMA in Barcelona is seeking a hands-on Operations Leader to define data-driven gameplans, elevate guest experiences, and manage a team across multiple properties. You will stay on-site, driving daily operations and ensuring brand standards.

You will oversee maintenance, capex projects, budgets, and collaborate with Guest Experience, Tech and Finance to optimize financial health and performance across locations.

Qualifications

• Experience in hospitality management, operations, or facility management.
• Proven track record leading or supervising a team.
• Fluent in English; additional languages beneficial.

Responsibilities

• Define & drive data-led gameplans to optimize operations.
• Elevate quality standards and oversee maintenance across properties.
• Execute capex and facility management projects and relationships with contractors.
• Lead and empower on-site teams of Operations Coordinators.
• Coordinate cross-functional initiatives with Guest Experience, Tech, and Finance.
• Assist in managing invoices, budgets, and financials for properties.

Skills

Hospitality leadership

Data-driven mindset

Financial awareness

Hands-on mentality

Proactive problem-solving

Team empowerment

Calm under pressure

Job description

ABOUT NUMA

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

YOUR OBJECTIVES:

In this role, you will:

• Define & Drive Data-Led Gameplans: Move beyond day-to-day firefighting.
  Analyze operational metrics, guest feedback, and maintenance logs to identify
  trends, optimize daily processes, and direct your team’s attention to where it is
  needed most.
• Elevate Quality Standards: Own quality. Act as the ultimate quality control
  for your properties, you know them inside out. Lead weekly meetings with our
  external partners to ensure that our high standards for cleanliness,
  maintenance, and brand consistency are rigorously executed across all your
  locations.
• Execute Capex and Facility Management Projects: Take responsibility for
  the physical health of your buildings. You oversee preventative maintenance
  programmes, execute property improvement projects, and manage
  relationships with landlords and external contractors.
• Lead & Empower the Team: Manage, coach, and guide a team of
  Operations Coordinators. You are on-site with them, you ensure they have the
  tools, structure, and support needed to execute their daily on-site tasks
  flawlessly and deliver exceptional guest experiences day-in and day-out.
• Cross-Functional Execution: Act as the bridge between your ground team
  and central departments (like Guest Experience, Tech, and Finance), ensuring
  company-wide initiatives are rolled out smoothly and local insights are shared.
• Manage Finances: Support the financial health of your set of properties. You
  will approve invoices, juggle an operational budget, and collaborate closely
  with financial controllers to ensure accurate P&Ls and expense tracking and
  drive financial optimization initiatives.

ABOUT YOU:

We encourage you to apply even if you don’t think you meet all of the
below criteria. We care most that you are excited about the role and our mission, and
are willing to learn. Ideally, you have:

• English Fluency: (C1+ required).
• Team Empowerment: Strong people skills with the ability to coach, structure,
  and motivate a distributed, hands-on team.
• Data-Driven Mindset: A highly analytical approach—you know how to look at
  the numbers and translate them into practical action to lift quality and enhance
  efficiency.
• Financial Awareness: Experience managing operational budgets, approving
  invoices, and understanding the basic building blocks of a financially healthy
  operation
• A True Hands-on Mentality: You are in your element when you are away
  from the desk and out interacting with the physical product. You aren’t afraid
  to get your hands dirty when required, leading by example in supporting your
  team and partners on site with issues they may encounter.
• A Proactive Problem-Solver: You actively seek out creative solutions
  to long-standing issues rather than waiting for them to accelerate.
• Calm Under Pressure: A resilient demeanor when it gets hot in the kitchen.
• Extreme Ownership: You don’t say “not my problem”; you deal with issues
  head-on and take accountability for the performance of your properties and
  team.
• A “Win Together” Attitude: You know we are stronger as a sports team,
  working towards a common goal.
• Hospitality Leadership: Previous experience in hospitality management,
  operations, or facility management, with a track record of guiding or
  overseeing a team.

ABOUT OUR OFFER

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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