Hotel Director

Royal Caribbean Group; Madrid; Presencial; EUR 120.000 - 170.000; Jornada completa

Descripción de la vacante

Royal Caribbean Group is seeking a Hotel Director to oversee Hotel Operations onboard our vessel, responsible for day-to-day performance and driving results across F&B, housekeeping, guest relations, finance, entertainment, IT, and onboard revenue-generating areas.

The role requires a minimum of five years in a senior leadership role in luxury hotels or cruise environments, exceptional communication and strategic planning abilities, and a Bachelor's degree in hospitality or related field.

Formación

• Minimum of five years’ experience as a senior leader in a luxury hotel or cruise environment.
• Strong communication, problem solving, decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse environment.
• Knowledge of strategic planning, resource allocation, workforce planning and management.
• Knowledge of guest service standards and service delivery excellence.

Conocimientos

Executive leadership

Communication

Interpersonal skills

Strategic planning

Global/cultural awareness

Educación

Bachelor’s degree in hospitality management or related field

Descripción del empleo

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications

• Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.
• Exceptional communication, problem solving decision making and interpersonal skills.
• Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.
• Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques
• Knowledge of policies and practices involved in the human resources function.
• Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.
• Intermediate computer software skills required.