Hospitality Director

Anónimo; Madrid; Presencial; EUR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Anónimo is seeking an experienced Hotel Director to oversee day-to-day operations for residents and guests in Madrid, ensuring an exceptional experience with the highest standards of service and operational excellence.

You will lead a high-performing team, coordinate housekeeping, maintenance, security, catering, and external suppliers, while managing budgets and safeguarding confidentiality in a luxury setting.

Formación

• Previous experience in luxury hospitality or private residences.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Highly organised and proactive with attention to detail.
• Strong problem-solving abilities and decision making.
• Professional, discreet, and trustworthy approach.
• Excellent customer service and relationship-management skills.
• Ability to work independently and manage multiple priorities.

Responsabilidades

• Oversee daily operations and overall management of the establishment.
• Ensure personalised, discreet service at a consistently high level.
• Coordinate housekeeping, maintenance, security, catering, and other services.
• Manage external suppliers, contractors, and service providers.
• Supervise, support, and motivate the team and coordinate staff schedules.
• Ensure the property is maintained to high cleanliness and presentation standards.
• Handle residents’ and guests’ requests, enquiries, and complaints promptly.

Conocimientos

Leadership

Guest relations

Operational excellence

Discretion

Budgeting

Staff management

English fluency

Descripción del empleo

We are looking for an experienced and service-oriented Hotel Director to oversee the day-to-day operations of the establishment, ensuring an exceptional experience for residents and guests while maintaining the highest standards of service and operational excellence.

Key Responsibilities:

• Oversee the daily operations and overall management of the establishment.
• Ensure a consistently high level of personalised and discreet service.
• Coordinate housekeeping, maintenance, security, catering, and other household services.
• Manage and coordinate external suppliers, contractors, and service providers.
• Supervise, support, and motivate the team.
• Coordinate staff schedules, daily tasks, and operational requirements.
• Ensure the property is maintained to the highest standards of cleanliness, presentation, and functionality.
• Manage residents’ and guests’ requests, enquiries, and complaints in a professional and timely manner.
• Coordinate arrivals, departures, events, special occasions, and personalised requests.
• Assist with travel arrangements, transportation, reservations, and other lifestyle requirements when needed.
• Monitor household inventory, purchasing, and supplies.
• Manage budgets, expenses, invoices, and operational costs where required.
• Ensure compliance with health and safety standards and household procedures.
• Maintain strict confidentiality and discretion regarding residents, guests, and the household.
• Anticipate residents’ needs and proactively identify opportunities to enhance their experience.
• Build and maintain strong relationships with residents, staff, suppliers, and trusted service providers.
• Support the Principal and/or Family Office with day-to-day operational requirements.
• Be available to respond to urgent situations and operational matters when required.

Requirements:

• Previous experience in luxury hospitality, private residences, hotel management, guest relations, or a similar high-end service environment.
• Strong leadership and people-management skills.
• Excellent communication and interpersonal skills.
• Highly organised, detail-oriented, and proactive.
• Strong problem-solving and decision-making abilities.
• Professional, discreet, and trustworthy approach.
• Excellent customer service and relationship-management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong knowledge of luxury service standards and attention to detail.
• Fluent English is required; additional languages are highly valued.
• Flexibility regarding working hours and availability when required.