Healthcare Admin & EMO Operations Specialist

Teladoc Health; Barcelona; Híbrido; EUR 20.000 - 25.000; Jornada completa

Descripción de la vacante

Teladoc Health in Barcelona is seeking an Administration EMO role to provide administrative and operational support to the Expert Medical Opinion team. You will act as a key link between Case Managers, Experts, insurance companies, patients and internal teams, while ensuring accurate data management and timely follow-up of EMO cases.

The role requires a Bachelor's degree, healthcare-administration experience, and fluent English.

Formación

• Bachelor's degree or equivalent.
• Experience in administration, operations or coordination, preferably in healthcare.
• Fluent in English. Knowledge of additional languages is a plus.
• Highly organized, detail-oriented and able to prioritize multiple tasks and deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with different stakeholders.
• Dynamism & adaptability
• Problem-solving
• Customer orientation
• Priority & time management
• Proactivity
• Teamwork & collaboration

Responsabilidades

• Manage incoming requests (calls, emails, apps/portal etc.) requesting Teladoc Services and create, assign and follow up on EMO cases.
• Collect and verify the required patient information and service eligibility.
• Support in the coordination of communications between Case Managers, Medical Experts, physicians, insurance companies, and if necessary, customers to gather information.
• Liaise with Medical Experts to support case resolution and ensure deadlines and SLAs are met.
• Coordinate with the Finance team regarding payment-related matters.
• Support communication between patients, physicians and other stakeholders.
• Assist with incidents and contact customers when additional information is required.
• Maintain accurate and up-to-date case information in the relevant systems.
• Review quality feedback and escalated cases when necessary.
• Follow internal procedures, client requirements and Teladoc Health policies and standards.

Conocimientos

Administration

Operations

English fluent

Communication

Organization

Educación

Bachelor's degree

Descripción del empleo

Teladoc Health in Barcelona is seeking an Administration EMO role to provide administrative and operational support to the Expert Medical Opinion team. You will act as a key link between Case Managers, Experts, insurance companies, patients and internal teams, while ensuring accurate data management and timely follow-up of EMO cases.

The role requires a Bachelor's degree, healthcare-administration experience, and fluent English.