Global Customer Service Agent – Telehealth & Multilingual

Teladoc Health; Bellprat; Híbrido; EUR 18.000 - 19.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Training provided

Hybrid work in Barcelona

Career development opportunities

Descripción de la vacante

Teladoc Health is seeking a part-time Customer Service Agent in Barcelona to manage and coordinate patient cases across Texas and mental health services via calls, emails, and applications. You will collect patient information, determine eligibility, document cases, and support the medical team while upholding Teladoc Health International's ethics and service standards.

The role offers 30 hours/week, salary around €18,500 gross per year, and a hybrid work setup with initial and ongoing training.

Formación

• Education in FPI or Intermediate Level Training Cycle.
• Over 1 year of customer service or call center experience.
• Native or high level English; other languages valued.
• Strong computer skills; proactive, communicative and customer-oriented.

Responsabilidades

• Attend to incoming requests (calls, emails, applications) from virtual care services.
• Collect basic information about the patient following the procedure.
• Create the case in the system and assign it to the medical team.
• Assist patients in resolving incidents and coordinate communications between physicians and patients.
• Escalate cases when there is backlog or needs that require supervisor review.
• Follow internal management protocols and policies to ensure compliance.

Conocimientos

Customer service

Communication

Proactivity

Teamwork

Educación

FPI or Intermediate Level Training Cycle

Herramientas

Office software

Descripción del empleo

Teladoc Health is seeking a part-time Customer Service Agent in Barcelona to manage and coordinate patient cases across Texas and mental health services via calls, emails, and applications. You will collect patient information, determine eligibility, document cases, and support the medical team while upholding Teladoc Health International's ethics and service standards.

The role offers 30 hours/week, salary around €18,500 gross per year, and a hybrid work setup with initial and ongoing training.