Head of Guest Services

Yacht Crew Recruitment & Training (YCRT); Palma; Presencial; EUR 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation provided

Meals included

Return flights

Medical cover

Ongoing training and development

Descripción de la vacante

Yacht Crew Recruitment & Training (YCRT) seeks an experienced Head of Guest Services for an ultra-luxury private estate. The role focuses on planning, coordination, and clear communication to ensure seamless delivery for principals and guests.

You will coordinate guest services across the estate, work with residences and operations teams, and own the operational heartbeat of a world-class property. This senior role requires discretion and exceptional organisational skills.

Formación

• Experience in luxury hospitality, guest relations or UHNW environments.
• Experience in luxury hotels, resorts or private residences is advantageous.
• Hospitality, Events or Tourism qualification desirable but not essential.
• Exceptional organisational and communication skills.
• Ability to manage multiple priorities in a fast-paced luxury environment.
• Comfortable using booking systems, Microsoft Office, Canva and other planning tools.

Responsabilidades

• Coordinate all guest services between the private residences and estate operations for a seamless stay.
• Oversee day-to-day flow of operations, coordinating bookings, communications and logistics.
• Act as primary cross-department contact for guest service requirements.
• Ensure bookings are prepared in advance and communicate preferences to teams.
• Maintain guest profiles and operational calendars with up-to-date information.
• Prepare detailed guest briefs for arrival readiness.
• Lead planning meetings to prioritise operations and arrivals.
• Collaborate with activities and operations to ensure seamless experiences.
• Develop and maintain SOPs for guest services and processes.
• Monitor inventory, process beverage orders and assist monthly financial reporting.
• Inspect guest areas to maintain presentation and cleanliness standards.
• Produce guest-facing materials like menus and event information.
• Build relationships with suppliers and oversee third-party bookings.

Conocimientos

Organisational skills

Attention to detail

Communication skills

Booking systems

Microsoft Office

Canva

Educación

Hospitality/Events/Tourism qualification

Herramientas

Booking systems

Microsoft Office

Canva

Descripción del empleo

Job Description

This is an exclusive ultra-luxury private estate in the Caribbean. The estate is dedicated to delivering exceptional, discreet and highly personalised experiences for principals and their guests.

Job Details

• Job TitleHead of Guest Services
• Salary40,000 USD
• ContractPermanent
• Start DateASAP

Job Description

This is an exclusive ultra-luxury private estate in the Caribbean. The estate is dedicated to delivering exceptional, discreet and highly personalised experiences for principals and their guests.

We are looking for an experienced Head of Guest Services to join the team.

This is a planning, coordination and communication-focused role, ideal for someone who thrives on ensuring seamless behind-the-scenes delivery. You will work closely with the private residences and operational teams, taking overall responsibility for coordinating guest services across the estate and acting as the key link between departments to ensure every homeowner and guest experience runs effortlessly.

This is an excellent opportunity for a highly organised, detail-oriented hospitality professional ready to take ownership of the operational heartbeat of a world-class private estate.

Package & Benefits

• Competitive salary + service charge/tips
• Accommodation provided
• Meals included
• Return flights
• Medical cover
• Ongoing training and development opportunities

Key Responsibilities

• Coordinate all guest services between the private residences and wider estate operations, ensuring a seamless experience throughout every stay.
• Oversee the day-to-day flow of operations, proactively coordinating bookings, communications and logistics.
• Act as the primary point of contact between departments for all guest service requirements.
• Ensure all bookings are prepared in advance, communicating guest preferences and requirements to the relevant teams.
• Maintain booking systems, guest profiles and operational calendars to ensure information is accurate and up to date.
• Prepare detailed guest briefs, ensuring operational teams are fully informed prior to arrival.
• Lead regular planning meetings with the guest services team to prioritise daily operations and upcoming arrivals.
• Work closely with the activities and operational teams to ensure experiences are delivered seamlessly.
• Develop, review and maintain Standard Operating Procedures (SOPs) relating to guest services and operational processes.
• Monitor departmental inventory, process beverage orders and assist with monthly financial reporting.
• Carry out regular inspections of guest areas, ensuring presentation and cleanliness standards are consistently maintained.
• Produce guest-facing materials including menus, event information and other collateral as required.
• Build strong relationships with suppliers and oversee third-party bookings where required.
• Promote clear communication and collaboration across all operational departments.

Requirements

• Previous experience within luxury hospitality, guest relations, private estates or UHNW environments.
• Experience within luxury hotels, resorts, boutique properties or private residences would be highly advantageous.
• Hospitality, Events or Tourism qualification desirable but not essential.
• Exceptional organisational and communication skills.
• Able to manage multiple priorities within a fast-paced luxury environment.
• Comfortable using booking systems, Microsoft Office, Canva and other digital planning tools.
• Strong eye for detail with an appreciation for luxury presentation and service.
• Professional, discreet and experienced working with high-profile individuals.
• A collaborative approach and ability to build strong relationships across departments.
• Full driving licence and willingness to obtain any required local licence.

Additional Information This is a senior operational role requiring flexibility to work evenings, weekends and public holidays as required by the needs of the estate.

The successful candidate will work closely with multiple departments to ensure an exceptional level of service is delivered at all times and may occasionally support wider operational requirements during busy periods and special events.