Head Of Business - Teleperformance

Teleperformance; Barcelona; Híbrido; EUR 90.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus up to 2000€

Permanent contract

Relocation package

Descripción de la vacante

Teleperformance in Barcelona seeks a Head of Business to drive performance through analysis, forecasting, and action planning in a hybrid Barcelona environment. The role oversees sales strategy, performance reviews, and employee development while coordinating with stakeholders to boost client satisfaction and engagement.

Requires at least 2 years as a Team Manager, excellent English, and strong analytical and communication skills.

Formación

• Minimum 2 years of experience as Team Manager.
• Excellent level of English.
• Strong presentation, analytical and problem-solving skills.
• Demonstrated people motivation and development skills.
• Ability to work in a fast-paced, ambiguous environment while prioritizing multiple responsibilities.
• Open mindedness and willingness to learn.

Responsabilidades

• Analyze performance and forecast figures for stakeholders and translate insights into action plans.
• Develop and monitor sales strategy and evaluate its effectiveness.
• Lead performance improvement plans and performance reviews.
• Oversee team development, career path clarity, and coaching (1x1 and beyond).
• Ensure efficient operations and accurate financial forecasting (operating profit).
• Drive employee satisfaction, motivation, and engagement initiatives.
• Engage with stakeholders to enhance client satisfaction.
• Manage multiple projects in a complex environment.

Conocimientos

Team management

English proficiency

Presentation skills

Analytical thinking

Problem solving

Data literacy

Open mindedness

Process excellence

Adaptability

Descripción del empleo

In this role you will drive performance excellence through analysis, forecasting, and action planning. You will build and monitor sales strategy, oversee performance improvement and appraisal processes, and guide team development and career paths. You’ll manage operating profit, forecast financials, and lead initiatives to boost client satisfaction and employee engagement. Working with stakeholders, you shape cross-functional outcomes in a fast-paced hybrid Barcelona environment.

• Full-time position
• Referral Program: up to 2,000
• Permanent Contract
• Relocation package: flight ticket, taxi from airport, accommodation in Barcelona studio place in Spain to your new place
• Analyze performance and forecast figures for stakeholders and translate insights into action plans
• Develop and monitor sales strategy and evaluate its effectiveness
• Lead performance improvement plans and performance reviews
• Oversee team development, career path clarity, and coaching (1x1 and beyond)
• Ensure efficient operations and accurate financial forecasting (operating profit)
• Drive employee satisfaction, motivation, and engagement initiatives
• Engage with stakeholders to enhance client satisfaction
• Manage multiple projects in a complex environment
• Minimum 2 years of experience as Team Manager
• Excellent level of English
• Strong presentation, analytical and problem-solving skills
• Demonstrated people motivation and development skills
• Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
• Strong written and verbal communication skills, proficient in business writing
• Ability to work with multiple projects simultaneously in a complex environment
• Open Mindedness
• Process Excellence
• Data Literacy

Head of Business - Teleperformance barcelona, catalunya, es