Guest Experience Host | Premium Fitness Club

Altea Active; Altea; On-site; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Group health benefits

Complimentary Altea membership

Career growth opportunities

Job summary

Altea Active in Vancouver, BC is seeking a friendly Member Engagement Associate to welcome guests, run a tight check-in, and support recovery services.

You will learn members’ names and preferences, handle inquiries with care, and keep the front desk and ProShop areas clean and professional. The role offers opportunities for growth, a benefits package, and an inclusive, premium member experience.

Qualifications

• Experience in a customer-facing, hospitality, or service role.
• Warm, clear communicator who is comfortable with people of all backgrounds and energy levels.
• Reliable, punctual, and takes pride in the details of their work.
• Comfortable with basic computer systems, check in platforms, and member facing software. training provided.
• Available for a mix of morning, evening, and weekend shifts as required by the scheduling needs of the club.
• Valid Standard First Aid and CPR-C, maintained annually
• Criminal Background Check required prior to commencement

Responsibilities

• Welcome Every Member: greet every person with warmth and presence.
• Run a Tight Check-In: manage check-in efficiently and accurately.
• Support Recovery Services: assist members with recovery services where applicable.
• Know Your Members: learn names, preferences, and routines.
• Handle ItWithCare: manage inquiries, account questions, and scheduling calmly and confidently.
• Hold the Standard: maintain a clean, organized, and professional front of house on every shift.

Skills

Customer service

Hospitality

Communication

Reliability

Technology literacy

First Aid & CPR-C

Background check readiness

Tools

Check-in systems

Job description

Altea Active in Vancouver, BC is seeking a friendly Member Engagement Associate to welcome guests, run a tight check-in, and support recovery services.

You will learn members’ names and preferences, handle inquiries with care, and keep the front desk and ProShop areas clean and professional. The role offers opportunities for growth, a benefits package, and an inclusive, premium member experience.