Global Salesforce Support Specialist – Incident Ownership
Hexagon Manufacturing Intelligence
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Job summary
Hexagon Manufacturing Intelligence is seeking an Application Support Specialist - Salesforce to join our global IT Customer Engagement team, supporting internal employees. You will be the go-to expert for Salesforce, resolving incidents, and improving application reliability across the Salesforce ecosystem.
Collaborate with international teams and work across Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax to ensure seamless business operations.
Qualifications
- 3–5 years of experience in application support.
- Hands-on Salesforce administration and troubleshooting.
- Experience with ITSM tools (ServiceNow) and SLAs.
- Fluent English with international stakeholders.
- ITIL principles understanding.
Responsibilities
- Provide first- and second-line Salesforce support for Sales Cloud and Service Cloud.
- Manage Salesforce user access, permissions, roles, profiles and licences.
- Investigate and maintain Salesforce configurations, including flows, validation rules, page layouts, and approval processes.
- Support data quality initiatives, reporting, dashboards, and approved data corrections.
- Assist with application support across SAP CPQ, ServiceMax, and connected systems.
- Take ownership of incidents and service requests through ServiceNow, meeting SLAs.
Skills
Education
Tools
Job description
Hexagon Manufacturing Intelligence is seeking an Application Support Specialist - Salesforce to join our global IT Customer Engagement team, supporting internal employees. You will be the go-to expert for Salesforce, resolving incidents, and improving application reliability across the Salesforce ecosystem.
Collaborate with international teams and work across Salesforce, ServiceNow, SAP CPQ, Oracle, and ServiceMax to ensure seamless business operations.
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