Global Medical Opinion Admin & Case Coordinator

Teladoc Health; Barcelona; Híbrido; EUR 20.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Initial and ongoing training

Descripción de la vacante

Teladoc Health in Barcelona is seeking a detail-oriented administrator to manage incoming requests, verify patient information, and coordinate with Case Managers, Medical Experts, physicians, and insurers.

The role requires a Bachelor's degree, English fluency, strong organization, and excellent communication; it offers a fixed-term contract, hybrid work, initial training, and development opportunities with a salary around €22,700 gross per year.

Formación

• Bachelor's degree or equivalent.
• Experience in administration, operations or coordination, preferably in healthcare.
• Fluent in English; knowledge of additional languages is a plus.
• Highly organized, detail-oriented and able to prioritize multiple tasks and deadlines.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with different stakeholders.
• Dynamism & adaptability
• Problem-solving
• Customer orientation
• Priority & time management
• Proactivity
• Teamwork & collaboration

Responsabilidades

• Manage incoming requests (calls, emails, apps/portal etc.) requesting Teladoc Services and create, assign and follow up on EMO cases.
• Collect and verify the required patient information and service eligibility.
• Support in the coordination of communications between Case Managers, Medical Experts, physicians, insurance companies, and if necessary, customers to gather information.
• Liaise with Medical Experts to support case resolution and ensure deadlines and SLAs are met.
• Coordinate with the Finance team regarding payment-related matters.
• Support communication between patients, physicians and other stakeholders.
• Assist with incidents and contact customers when additional information is required.
• Maintain accurate and up-to-date case information in the relevant systems.
• Review quality feedback and elevate cases when necessary.
• Follow internal procedures, client requirements and Teladoc Health policies and standards.

Conocimientos

Fluent in English

Highly organized

Strong communication

Teamwork

Proactivity

Problem-solving

Customer orientation

Time management

Adaptability

Educación

Bachelor's degree or equivalent

Descripción del empleo

Teladoc Health in Barcelona is seeking a detail-oriented administrator to manage incoming requests, verify patient information, and coordinate with Case Managers, Medical Experts, physicians, and insurers.

The role requires a Bachelor's degree, English fluency, strong organization, and excellent communication; it offers a fixed-term contract, hybrid work, initial training, and development opportunities with a salary around €22,700 gross per year.