Global Logistics Programs Manager - First Mile

Amazon; España; On-site; EUR 75,000 - 105,000; Full time

Job summary

Amazon is seeking a Program Manager for SWA EU SWA OPS First Mile & Integration to drive cross‑functional programs across First Mile operations. You will partner with AMZL/ATS, Commercial and Support teams to deliver scalable operational solutions.

The role emphasizes program leadership, KPI monitoring, and the design of new operating models to hit strategic targets while delivering a world-class customer experience. Ideal candidates excel in fast-paced, ambiguous environments.

Qualifications

• Bachelor's degree in Business or equivalent.
• Intermediate Excel skills: pivot tables, lookups, data cleansing.
• Fluent in written and spoken English.
• Willingness to travel within the EU.
• Experience leading cross-functional teams.
• Strong analytical and presentation abilities.

Responsibilities

• Lead operational programs for Amazon Shipping with cross-functional partners.
• Monitor weekly First-Mile qualitative and cost KPIs for reporting.
• Collaborate with operations, commercial and support teams to improve processes.
• Own ops readiness documents: define problems and assess impact.
• Lead launch, implementation, and scale‑up before handing over to BAU.

Skills

Customer focus

Organizational skills

Cross-functional teamwork

Presentation skills

Time management

Communication skills

Problem solving

Education

Bachelor's degree in Business

Tools

Microsoft Excel

MS Access

SQL

DMAIC

Lean principles

Job description

Amazon is seeking a Program Manager for SWA EU SWA OPS First Mile & Integration to drive cross‑functional programs across First Mile operations. You will partner with AMZL/ATS, Commercial and Support teams to deliver scalable operational solutions.

The role emphasizes program leadership, KPI monitoring, and the design of new operating models to hit strategic targets while delivering a world-class customer experience. Ideal candidates excel in fast-paced, ambiguous environments.