Global Head Of Net Zero & Decarbonisation

Anthesis Group; Islas Baleares; Presencial; EUR 14.000 - 21.000; Jornada completa

Descripción de la vacante

The St. Regis Mardavall Mallorca Resort in Mallorca, Spain invites you to join its Front of House Trainee Program. Trainees will immerse in luxury hospitality, rotating through Front Office, Butler Service, and the St.

Regis Butler Desk to learn guest journey and service standards. You will gain hands-on experience across guest-facing departments, support check-ins, guest inquiries, reservations, and personalized guest experiences, while embracing the brand’s bespoke service and attention to

Formación

• No formal qualifications listed in the posting.
• Candidates should be eager to learn luxury hospitality standards.

Responsabilidades

• Assist guest check-ins and check-outs.
• Support room allocation and pre-arrival preparations.
• Identify upselling opportunities and learn best practices.
• Handle guest inquiries and coordinate requests with relevant departments.
• Update guest profiles and preferences in the system.
• Promote resort facilities, experiences, and loyalty program benefits.
• Learn and apply St. Regis service standards and luxury hospitality etiquette.

Descripción del empleo

Front of House Trainee

Additional Information
Job Number
Job Category Human Resources
Location Carretera Palma-Andratx 19, Costa d'en Blanes, Palma de Mallorca Balea 7181, Spain
VIEW ON MAP ( Full Time
Located Remotely? N
Position Type Non-Management
As part of the Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort, you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between Front Office, Butler Service, and the St. Regis Butler Desk, developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.

Front Office

• Assist and realize guest check-ins and check-outs.
• Support room allocation and pre-arrival preparations, considering guest preferences.
• Identify upselling opportunities and learn best practices & how to apply it.
• Handle guest inquiries and coordinate requests with relevant departments.
• Update guest profiles and preferences in the system.
• Promote resort facilities, experiences, and loyalty program benefits.
• Learn and apply guest recovery techniques and service excellence standards.

Butler Service

• Personalize guest stays according to individual preferences and occasions.
• Create memorable and thoughtful guest experiences and distinctive moments.
• Think and arrange personalized welcome amenities and special in-room arrangements.
• Anticipate guest needs and deliver exceptional, personalized service.
• Connect with guests, conduct guest follow-ups and satisfaction checks.
• Support special celebrations, surprises, and VIP experiences.
• Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.
• Assist in maintaining guest preference records to enhance future stays.

St. Regis Butler Desk

• Handle guest requests via email, telephone, and internal communication channels.
• Support pre-arrival communication and itinerary planning.
• Coordinate restaurant reservations, spa appointments, transfers, and special arrangements.
• Maintain accurate guest preference records and profiles.
• Monitor open requests and ensure timely follow-up and resolution.
• Liaise with operational departments to ensure seamless guest experiences before, during, and after the stay.
• Support guest feedback follow-up and service recovery initiatives.
• Assist with the preparation of VIP arrivals and daily operational planning.

_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.