Global Director Life Cycle Service Services

Kardex Group; Madrid; Presencial; EUR 80.000 - 120.000; Jornada completa

Descripción de la vacante

Kardex Group is looking for a Global Director Life Cycle Services who will lead a diverse team dedicated to enhancing customer outcomes. This role involves defining strategies, driving service growth, and cultivating international partnerships.

The ideal candidate will possess significant leadership experience in service-oriented environments and demonstrate a strong commercial acumen. The position is remote, providing opportunities for collaboration across the globe while focusing on customer retention and growth.

Formación

• Significant leadership experience within a service-oriented business.
• Track record of growing service-related revenue streams.
• Ability to influence across functions and regions.

Responsabilidades

• Define and execute the global Life Cycle Services strategy.
• Accelerate growth across service and recurring revenue offerings.
• Expand digital and data-enabled service solutions.

Conocimientos

Leadership experience in service-oriented business

Strong commercial mindset

Global organization execution

Analytical and customer-focused decision-making

Descripción del empleo

## Global Director Life Cycle Service ServicesApplyremote type: Remotelocations: San Fernando de Henares (Madrid): Lisbontime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR104736Shape the Future of a Global Service Business Kardex is a global leader in intralogistics solutions and automated storage technologies, supporting customers across a wide range of industries through innovative products, services, and long-term partnerships. Having built a strong and well-established Life Cycle Services organization that is highly valued by customers around the world, the next phase of our journey is focused on unlocking additional growth opportunities across our installed base, expanding recurring revenue streams, and further strengthening the value we create throughout the customer lifecycle. As Global Director Life Cycle Services, you will have the opportunity to lead one of the most strategically important areas of our business.**Your tasks**Leading through a global organization of more than 600 Life Cycle Services professionals, including approximately 450 field service technicians, you will work closely with regional leaders to align strategic priorities, strengthen commercial performance, and ensure consistent execution across the business.**As key areas of focus, you will:*** Define and execute the global Life Cycle Services strategy* Accelerate growth across service, aftermarket, spare parts, modernization, and recurring revenue offerings* Strengthen lifecycle value creation through increased installed-base penetration and customer retention* Support the continued development of service sales capabilities and commercial excellence across regions* Expand digital and data-enabled service solutions that enhance customer outcomes* Foster collaboration and knowledge sharing across the global organization* Develop scalable frameworks, capabilities, and best practices that support long-term growth* Partner closely with regional leadership teams to balance global alignment with local market needs**What Success Looks Like**Success in this role will be measured by your ability to create lasting business impact while enabling teams to perform at their best.You will help Kardex:* Increase the contribution of Life Cycle Services to overall business performance* Expand recurring and lifecycle-based revenue streams* Strengthen customer loyalty and long-term partnerships* Enhance commercial effectiveness across the service organization* Support the adoption of innovative service models and digital capabilities* Create greater consistency, scalability, and collaboration across regions**Your profile**We recognize that successful leaders bring different experiences, perspectives, and career paths.We are particularly interested in individuals who have led service, aftermarket, lifecycle services, customer support, or related businesses within international organizations where customer relationships, installed-base growth, and long-term value creation are critical to success. Experience may have been gained within sectors such as industrial equipment, material handling, automation, building technologies, elevators, manufacturing, or other service-intensive environments.You are likely to bring:* Significant leadership experience within a service-oriented business* A strong commercial mindset and a track record of growing service-related revenue streams* Experience translating strategy into execution within a global or matrix organization* The ability to influence across functions, regions, and stakeholder groups* An analytical and customer-focused approach to decision-making* A leadership style that builds trust, develops capability, and enables collaboration**Why Kardex**This role offers a rare opportunity to influence the future direction of a global business at a pivotal stage of its evolution. You will work alongside experienced colleagues across multiple regions and functions, shaping strategy, developing capabilities, and helping customers realize greater value throughout the lifecycle of their operations.At Kardex, we value diverse perspectives and believe that different experiences strengthen our teams, our decision-making, and our ability to serve customers around the world. We are committed to fostering an inclusive environment where people are respected, supported, and empowered to contribute.For more information, feel free to reach out: Petra van der Sluijs, [e-mail] Mobile [phone]