Global Agile Experience Lead

Cigna Health and Life Insurance Company; Comunidad de Madrid; Presencial; EUR 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Medical Insurance

Educational Development Program

Hybrid working environment

Employee wellbeing benefits

Descripción de la vacante

Cigna Healthcare seeks an Agile Experience Manager to define and deliver end-to-end stakeholder experiences globally. You will own the experience vision, roadmap, outcomes, and performance metrics across multiple markets and functions.

The role requires leading cross-functional teams, driving continuous improvement, and managing governance, risk, and compliance while focusing on customer-centric outcomes.

Formación

• Strategic thinking and leadership experience in complex transformations.
• Strong Agile delivery and transformation expertise.
• Customer-centric and outcome-driven mindset.
• Excellent stakeholder management and executive communication skills.

Responsabilidades

• Define and maintain the experience vision, strategy, and roadmap.
• Define and monitor outcome-based KPIs and success measures.
• Align multiple Agile teams around shared experience outcomes.
• Manage investment priorities and value realization.

Conocimientos

Strategic thinking

Agile delivery

Customer-centric

Stakeholder management

Executive communication

Financial acumen

Educación

Bachelor's degree in Business, Healthcare, Technology or related

Descripción del empleo

Cigna Healthcare seeks an Agile Experience Manager to define and deliver end-to-end stakeholder experiences globally. You will own the experience vision, roadmap, outcomes, and performance metrics across multiple markets and functions.

The role requires leading cross-functional teams, driving continuous improvement, and managing governance, risk, and compliance while focusing on customer-centric outcomes.