Front Office Supervisor - Diego Garcia (International Duty)

Amentum; Garcia; Presencial; EUR 36.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel to BIOT

Contract role

Descripción de la vacante

Amentum seeks a NGIS Front Office Supervisor to oversee the daily front desk operations on Diego Garcia for a US Navy program. You will manage reservations, guest services, and front office staff while ensuring compliance with PMS and financial procedures.

The role requires strong leadership, hospitality experience, and the ability to obtain required clearances and travel internationally to BIOT. English proficiency and customer-focused service are essential for success.

Formación

• Minimum 2 years in hotel front desk administration (reservations, guest services).
• Proficiency with hotel PMS and reservation systems.
• Experience handling credit card terminals in line with processing policies.
• At least 1 year of higher education in business, hospitality, or related field.
• Strong organization, communication and problem-solving skills.
• Customer-focused with ability to resolve guest concerns professionally.

Responsabilidades

• Supervising the front office team to ensure efficient daily operations, including reservations, guest check-ins, and check-outs.
• Ensuring accurate and timely handling of reservation systems to manage room availability and guest inquiries.
• Monitoring credit card terminal operations, cashiering, and payment processing to ensure accuracy and compliance with financial policies.
• Addressing and resolving guest concerns promptly and professionally to maintain customer satisfaction.
• Leading, mentoring, and training front office staff to maintain high-performance standards and operational consistency.
• Managing staff schedules to ensure adequate coverage during all shifts.
• Conducting performance evaluations and providing feedback to improve team productivity and service quality.
• Operating a hotel property management system (PMS) to manage reservations, room assignments, billing, and reports.
• Training and supporting staff members to use PMS effectively and efficiently.
• Producing detailed operational reports for management, including occupancy, revenue, and other key metrics.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Conocimientos

Front desk operations

Customer service

Leadership

Communication

Problem solving

Educación

Business administration

Hospitality management

College/university education

Herramientas

PMS

Reservation systems

Credit card terminals

Descripción del empleo

Amentum seeks a NGIS Front Office Supervisor to oversee the daily front desk operations on Diego Garcia for a US Navy program. You will manage reservations, guest services, and front office staff while ensuring compliance with PMS and financial procedures.

The role requires strong leadership, hospitality experience, and the ability to obtain required clearances and travel internationally to BIOT. English proficiency and customer-focused service are essential for success.