Front Office Intern: Guest Experience & Operations

Hilton; Madrid; On-site; EUR 5,000 - 6,800; Full time

Benefits offered by this job

Incredible travel perks — 110 nights

Mental health resources

Access to Hilton University training

Wellhub App (Gympass)

Birthday off

Free breakfast

Job summary

Hilton is seeking a Front Office Intern in Madrid to assist with daily hotel operations while gaining hands-on experience in hospitality. You will learn from department leaders and collaborate with team members across hotel functions.

The role emphasizes English proficiency (B2-C1), MS Office skills, strong communication, and a proactive, service-oriented attitude. Eligibility for a six-month internship under a university agreement is required.

Qualifications

• Intermediate English (B2-C1).
• Eligibility to undertake a six-month internship under a formal internship agreement with a university or educational institution.
• Proficiency in Microsoft Office: Excel, Word, and PowerPoint.
• Strong communication and organizational skills.
• Positive attitude and proactive approach.
• Commitment to delivering the highest level of customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Support daily operations: Perform assigned tasks under the guidance of department leaders while actively learning from team members and gaining hands-on experience.
• Gain cross-functional experience: Support other departments as needed to build broader knowledge of hotel operations.
• Support team collaboration: Assist colleagues and contribute to a positive and productive work environment.

Skills

English (B2-C1)

Communication

Organizational skills

Teamwork

Customer service mindset

Independent working

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Hilton is seeking a Front Office Intern in Madrid to assist with daily hotel operations while gaining hands-on experience in hospitality. You will learn from department leaders and collaborate with team members across hotel functions.

The role emphasizes English proficiency (B2-C1), MS Office skills, strong communication, and a proactive, service-oriented attitude. Eligibility for a six-month internship under a university agreement is required.