Fraud & risk project manager

Glovo Group; Barcelona; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Equity plan

Private health insurance

Glovo credit

Transportation & meal discounts

Gym discounts

Additional time off & remote work 2d/w

Parental leave & nursery access

Wellbeing benefits

Job summary

Glovo Group ищет специалиста по Fraud & Risk Project Management для разработки и масштабирования стратегий предотвращения мошенничества на платформе. Вы будете сотрудничать с командами Product, Engineering и Operations, чтобы внедрять автоматизированные правила и системы обнаружения рисков.

Вы возглавите реализацию проектов в разных регионах, соберёте требования на местном уровне и сформируете дорожную карту, ориентированную на снижение убытков и сохранение конверсии.

Qualifications

• 3+ года опыта в управлении операциями, проектах и предотвращении мошенничества в tech/e‑commerce/on‑demand сервисах.
• Аналитический склад ума; владение SQL, инструментами визуализации данных (Looker, Tableau) и количественным анализом рисков.
• Опыт ведения кросс‑функциональных проектов и выстраивания согласованности между техническими и нетехническими участниками.
• Знания платежной обработки, верификации личности, защиты от попыток ATO и злоупотребления промо‑акциями.
• Свободное владение англ. языком; знание испанского и французского будет плюсом.

Responsibilities

• Возглавлять внедрение и развёртывание стратегических анти‑м fraud проектов, инструментов и процессов across регионы.
• Анализировать сложные векторы рисков и финансовыйImpact для выявления уязвимостей платформы.
• Сотрудничать с Product, Engineering, Data Science, Operations, Legal и Compliance для проектирования автоматизированных правил и систем обнаружения.
• Выступать в роли POC для региональных и локальных команд, сбор требований и формирование дорожной карты.
• РасPrioritизировать инициативы по предотвращению мошенничества на основе финансового влияния и рисков по странам.
• Определять и отслеживать KPI по мошенничеству, балансируя безопасность и конверсию.
• Разрабатывать инструкции и процессы реагирования при инцидентах с высоким уровнем угроз.
• Оценивать внешних поставщиков решений по борьбе с мошенничством и технологии идентификации.

Skills

Operations management

Project management

Fraud prevention

SQL

Data visualization

Cross-functional collaboration

Payment processing

Identity verification

Account takeover prevention

Promotion abuse awareness

English fluency

Spanish and French (bonus)

Tools

Looker

Tableau

Job description

Описание

As a Fraud & Risk Project Manager, you will play a key role in safeguarding Glovo’s platform by designing, scaling, and managing strategic fraud prevention initiatives across all operational touchpoints. You will leverage data-driven problem solving to analyze complex risk vectors, while actively collaborating with cross-functional stakeholders and consolidating country-level requirements to build robust fraud prevention roadmaps.

Задачи

• Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets.
• Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations.
• Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems.
• Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.
• Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts.
• Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates.
• Design standardized incident response protocols and operational workflows to address high-severity fraud events swiftly.
• Evaluate external fraud prevention vendors, third-party technology tools, and identity verification solutions to enhance platform security.

Требования

• 3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms.
• Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and quantitative risk analysis.
• Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders.
• Solid understanding of payment processing, identity verification, account takeover (ATO), and promotion abuse mechanisms.
• Excellent problem-solving skills with the ability to make data-driven decisions under pressure.
• Fluency in English; Будет плюсом: proficiency in Spanish and French is a plus

Условия

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.