Fraud & Payments Analyst

Rank Interactive; Ceuta; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

Rank Interactive is seeking a Fraud & Risk Analyst to handle complex escalations and protect the business from fraudulent activity within the iGaming environment.

You will update procedures, monitor SLAs/KPIs, and support the team leader to ensure compliance and risk control. The role requires strong KYC/AML knowledge, analytical skills, and the ability to mentor colleagues.

Formación

• Minimum one year experience in a similar position within the iGaming industry.
• Experience with online operators or payments companies.
• Experience with fraud prevention and knowledge of fraud detection tools.
• Proficiency in Microsoft Office.
• Ability to coach and mentor colleagues.
• Meticulous, proactive and possesses good analytical skills.

Responsabilidades

• Resolve internal escalations from Fraud & Risk, AML and Payment Analysts on complex and suspicious cases.
• Update and create new procedures and tasks when needed.
• Develop into daily volumes and team performance to ensure that SLAs and KPIs are met.
• Support F&P Team Leader to ensure that SLAs and KPIs are met.
• Make recommendations to the F&P Team Leader regarding account management for ‘at risk’ customers.
• Identify customers whose play/activity may give rise to concern that they have problem gambling issues and to elevate it to the Safer Gambling department.
• Conduct KYC and on-going monitoring on affiliates deals.
• Monitor account registrations, deposits and withdrawals.
• Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity.
• Assess and elevate cases accordingly to the responsible departments
• Check KYC documents in a professional manner and with an eye for detail.
• Review financial and player activity with the aim of minimizing the financial risk to the business.
• Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft.
• Work with other areas of the department professionally and efficiently.
• Consult and liaise with colleagues to ensure best practice across the team and with customers.
• Prepare and produce high quality reports to management if necessary.
• Keep up to date with relevant legislation and requirements within the gambling industry.
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.

Conocimientos

Fraud prevention

AML experience

KYC knowledge

Analytical skills

Coaching

Herramientas

Nuvei

SafeCharge

Worldpay

Descripción del empleo

MainAccountabilitiesandResponsibilities:

• Resolve internal escalations from Fraud & Risk, AML and Payment Analysts on complex and suspicious cases
• Update and create new procedures and tasks when needed.
• Develop into daily volumes and team performance to ensure that SLAs and KPIs are met.
• Support F&P Team Leader to ensure that SLAs and KPIs are met.
• Make recommendations to the F&P Team Leader regarding account management for ‘at risk’ customers.
• Identify customers whose play/activity may give rise to concern that they have problem gambling issues and to elevate it to the Safer Gambling department.
• Conduct KYC and on-going monitoring on affiliates deals.
• Monitor account registrations, deposits and withdrawals.
• Evaluate fraud risk and take appropriate action by using experience and judgement on potentially fraudulent activity.
• Assess and elevate cases accordingly to the responsible departments
• Check KYC documents in a professional manner and with an eye for detail.
• Review financial and player activity with the aim of minimizing the financial risk to the business.
• Use acquired skills to research and discover/solve fraud cases involving, but not limited to Credit card fraud, Bank Fraud, Identity theft.
• Work with other areas of the department professionally and efficiently.
• Consult and liaise with colleagues to ensure best practice across the team and with customers.
• Prepare and produce high quality reports to management if necessary.
• Keep up to date with relevant legislation and requirements within the gambling industry.
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post.

Knowledge, Expertise and Qualifications:

• Minimum one year experience in a similar position within the iGaming industry.
• Relevant experience within an online environment either with an operator or payments company or other relevant company.
• Experience with Payments processing tool environment such as Nuvei/SafeCharge/Worldpay desirable.
• Experience of working to strict fraud prevention with desirable knowledge in fraud detection tools.
• Experience of working with other operational departments.
• Proficiency in Microsoft Office.
• An aptitude to coach and mentor colleagues.
• Meticulous, proactive and possesses good analytical skills.

PersonalQualities, our Values:

Service

Outgoing, friendly, and energetic, with a positive attitude/approachable manner and totally customer focused Able to clearly deliver a message. Communicates effectively in informal and formal settings. Understands, anticipates, and recognizes different customer needs. Responds effectively and delivers excellent customer service consistently.

Team Work

A passionate and motivated team player, you enjoy a dynamic and diverse working environment You actively contribute to your team’s success by consistently meeting and exceeding targets, and support and encourage your peers in doing so as well.

Ambition

Highly resilient, driven and committed. Innovates and looks for opportunities to improve customer experience and maintains high quality in all interactions with customers.

Responsibility

Works in an orderly and methodical fashion. Able to organize and prioritize tasks effectively. Uses planning skills to accomplish goals. Able to demonstrate empathy and remain professional at all times Manages own behavior and performance through self-awareness and high personal standards. Maintains resilience under pressure. Open to feedback. Displays integrity empathy.

Solutions

Provides effective solutions and composes clear, concise written communication Flexible and able to adapt to changing circumstances, situations and working practices.