Fraud Analyst - Cigna Healthcare

Cigna Healthcare; Madrid; On-site; EUR 42,000 - 62,000; Full time

Job summary

Cigna Healthcare in Madrid is seeking a Fraud Analyst (Pre-Pay) to identify and prevent fraudulent, wasteful and abusive expenses within the global footprint. You will support the Payment Integrity FWA Team with client reporting and collaborate with cross‑functional teams to drive cost containment.

The role requires strong analytical skills, attention to detail, and the ability to work with multiple stakeholders in a fast-paced environment.

Qualifications

• Experience in fraud investigation is strongly desired.
• Minimum of 2 years in health insurance or health care provider roles.
• Knowledge of claims coding, regulatory rules, and medical policy.

Responsibilities

• Manages team mailbox and forwards inquiries.
• Acts as initial review point for potential fraudulent claims.
• Identifies claims with waste and abuse potential.
• Provides initial review and research to determine if further investigation is needed.
• Contacts providers requesting documents and confirming information.
• Upholds documentation and process standards.
• Partners with cost containment teams across geographies.

Skills

Fraud investigation

Health insurance

Claims processing

Diamond system

Communication

Global collaboration

Project coordination

Job description

Job Description

Fraud Analyst (Pre-Pay)

The job profile for this position is Fraud Analyst (Pre-Pay), which is a Band 2 Senior Contributor Career Track Role.

Role Summary:

As a Fraud Analyst (Pre-Pay), within the Payment Integrity Department you will be directly supporting Cigna's affordability commitment within Cigna International's business. This role is responsible for identifying and preventing fraudulent, wasteful and abusive expenses from around the globe and supporting the Payment Integrity FWA Team with client reporting.

Responsibilities:

• Manages Team mailbox and responds or directs enquiries appropriately.
• Acts as initial review point for (possible) fraudulent claims.
• Identifying claims with potential waste and abuse
• Provides initial review and research to help determine if claims require further investigation to determine possible fraudulent activity.
• Contact providers requesting documents and confirming information.
• Uphold documentation and process standards
• Partner with cost containment teams in other geographies to share best practices.
• Participate in projects to improve business processes.
• Ensure team savings are tracked and reported accurately.
• Partner with Payment Integrity teams in other locations to share FWA claiming schemes.
• Partner with Data Analytics team in building future FWA triggers automation.
• Support the production of investigation reports to internal and external stakeholders by compiling and storing evidence appropriately.

Skills and Requirements:

• You should enjoy working in a team of high performers, who hold each other accountable to perform to their very best.
• Experience of fraud investigation strongly desired.
• Minimum of 2 years of health insurance or health care provider experience.
• Competent in processing or investigating claims on Diamond.
• Knowledge of claims coding, regulatory rules and medical policy.
• Medical/ paramedical qualification is a definite plus.
• Demonstrated strong organization skills.
• Strong attention to detail.
• Ability to quickly learn new and complex tasks and concepts.
• Critical mind-set with ability to identify cost containment opportunities.
• Excellent verbal and written communication skills.
• Ability to balance multiple priorities at once and deliver on tight timelines.
• Flexibility to work with global teams and varying time zones effectively.
• Confidence to deal with internal stakeholders and ability to work with a cross functional team.
• Strong organization skills with the ability to juggle priorities and work under pressure to meet tight deadlines.
• Fluency in foreign languages in addition to fluent English is a strong plus.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.