Fashion Support Consultant - (Polish speaking) - Onsite - LE02

Concentrix; Barcelona; Presencial; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonus

Fully paid training

Career development

Descripción de la vacante

Concentrix in Barcelona is seeking a Fashion Support Consultant (Polish speaking) for an onsite position. You will join a dynamic team supporting iconic fashion brands and helping customers with product and service questions.

The role focuses on handling customer interactions across channels, logging interactions, staying up-to-date with products, and escalating complex cases when needed to ensure timely resolutions. A full training program and career development opportunities are provided.

Formación

• Polish language proficiency with advanced English.
• Experience in a customer service environment is preferred.
• Familiarity with Windows, MS Office, and internet settings.
• Strong customer care skills, including active listening and problem-solving.
• Ownership of customer requests and escalation when needed.

Responsabilidades

• Handle incoming customer interactions via phone, email and other channels.
• Log all interactions accurately and provide timely solutions per SLAs.
• Maintain up-to-date knowledge of products, services and systems.
• Identify and escalate complex cases to ensure effective resolution.

Conocimientos

Polish language

English proficiency

Customer service

Active listening

Problem solving

Ownership

Herramientas

Windows

MS Office

Internet settings

Descripción del empleo

Job Title:
Fashion Support Consultant - (Polish speaking) - Onsite - LE02

Job Description

Fashion Support Consultant - (Polish speaking) - Onsite - LE02

Step into a Game-Changing Career

Ready to join an innovative and fast-growing team? We’re a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most recognized brands — the ones you use every day — helping them grow through technology and integrated solutions.

If you’re looking to develop your career and feel inspired, this is your opportunity.

As a Fashion Support Consultant (Onsite from Barcelona) , you’ll be part of a dynamic team of game-changers shaping the future of the fashion industry.

Career Growth and Personal Development

This is your chance to grow, learn, and build meaningful connections. We provide comprehensive training, access to the latest tools, and continuous support to help you succeed and progress in your career.

What You Will Do in This Role

At the heart of everything we do is a commitment to people — our clients, their customers, our teams, our community, and our planet.

As a Fashion Support Consultant , you will:

• Handle incoming customer interactions via phone, email, and other channels, ensuring a high-quality service experience
• Accurately log all interactions and provide timely solutions in line with service level agreements (SLAs)
• Maintain up-to-date knowledge of products, services, and systems
• Identify and escape complex cases when needed to ensure effective resolution

Your Qualifications

We welcome people from diverse backgrounds who are curious, motivated, and eager to learn. If you are passionate about helping others and delivering excellent customer experiences, you will thrive with us.

Concentrix is a great match if you:

• Are bilingual or proficient in Polish with an advanced level of English
• Have a good understanding of IT platforms, equipment, and applications (Windows, MS Office, internet settings)
• Feel comfortable working in a customer service environment
• Have strong customer care skills, including active listening and problem-solving
• Take ownership of customer requests and follow them through to resolution or escalation

Don’t meet every requirement? No problem. We’re committed to building a diverse, inclusive, and authentic workplace. If you feel you’re a good fit, we encourage you to apply — we’ll do our best to find the right opportunity for you.

What’s in It for You

We go beyond expectations by creating experiences that truly stand out. That’s why we invest in our people, technology, and future — including yours.

In this role, you’ll benefit from:

• Full-time (39 hours/week) fixed-term contract, Monday to Friday (09:00–18:00)
• Salary of €19.623,94 gross/year + up to €1.200 gross/year in bonus
• Office located in Barcelona
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we’d love to hear from you.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements

English, Polish (Required)

Time Type

Full time