Executive Housekeeper

Mandarin Oriental; Barcelona; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Canteen with weekly menus

Learning platform access

Complimentary staff stays and staff/te

Birthday off

Job summary

Mandarin Oriental Barcelona is seeking an Executive Housekeeper to lead the housekeeping and laundry teams in a luxury 5-star setting on Barcelona's Paseo de Gracia. You will uphold the highest standards of cleanliness, presentation and service, ensuring guest satisfaction across all areas of the hotel.

You will manage budgets, forecast needs and drive cost controls while collaborating with Front Office, Engineering and F&B to deliver seamless guest experiences.

Qualifications

• Minimum of 5 years' experience in luxury hospitality housekeeping operations.
• Fluency in English; Spanish is highly preferred. Additional languages are an asset.
• Strong financial acumen with experience managing budgets, forecasting and cost controls.

Responsibilities

• Lead and manage all housekeeping and laundry operations to meet luxury standards.
• Develop, implement and monitor departmental procedures and service standards.
• Coach and develop Housekeeping and Laundry teams to foster excellence.
• Ensure guest rooms and public areas are impeccably maintained.
• Monitor productivity, labour costs, budgets and operating expenses.
• Conduct inspections and audits for brand standards and safety.
• Collaborate with Front Office, Engineering, F&B and other departments.
• Oversee inventory, procurement and equipment control.
• Handle guest feedback and service recovery promptly.
• Support sustainability initiatives in housekeeping practices.

Skills

Leadership

People management

Communication

Financial acumen

Attention to detail

Problem solving

Multicultural teams

Guest satisfaction

English fluency

Spanish language

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí. The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences worldwide.

About The Job

Based at Mandarin Oriental, Barcelona, within the Housekeeping Department, the Executive Housekeeper is responsible for the overall management, leadership and performance of the Housekeeping and Laundry operations, ensuring the highest standards of cleanliness, presentation, service excellence and guest satisfaction throughout the hotel. The Executive Housekeeper reports directly to the Director of Rooms.

• Lead and manage all housekeeping operations, ensuring the highest luxury hospitality standards are consistently achieved.
• Develop, implement and monitor departmental procedures, service standards and quality assurance programmes.
• Manage, motivate, coach and develop the Housekeeping and Laundry teams, fostering a culture of excellence, engagement and continuous improvement.
• Ensure all guest rooms, public areas, heart-of-house areas and laundry facilities are maintained in immaculate condition.
• Monitor productivity, labour costs, departmental budgets and operating expenses while maintaining exceptional service quality.
• Conduct regular inspections and audits to ensure compliance with brand standards, health and safety regulations and cleanliness requirements.
• Collaborate closely with Front Office, Engineering, Food & Beverage and other departments to ensure seamless guest experiences.
• Oversee inventory management, procurement and control of housekeeping supplies, linen, uniforms and equipment.
• Handle guest feedback and service recovery situations promptly and professionally.
• Support sustainability initiatives and implement environmentally responsible housekeeping practices.

As Executive Housekeeper, We Expect From You

• Proven leadership experience as Executive Housekeeper or Assistant Executive Housekeeper within a luxury hotel environment.
• Strong interpersonal, communication and people management skills.
• Excellent knowledge of housekeeping operations, cleaning methodologies, laundry management and luxury service standards.
• Strong financial acumen with experience managing budgets, forecasting and cost controls.
• Exceptional attention to detail and commitment to quality.
• Highly responsible, reliable and results-oriented.
• Ability to work effectively under pressure in a fast-paced luxury hospitality environment.
• Strong problem-solving and decision-making abilities.
• Ability to lead multicultural teams and inspire a culture of excellence.
• Passion for guest satisfaction and continuous improvement.
• Minimum of 5 years' experience in luxury hospitality housekeeping operations.
• Fluency in English; Spanish is highly preferred. Additional languages will be considered an asset.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
• MOstay. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues globally.

Benefits

• We have a canteen with a different menu every week, so you can eat during your work shift.
• We have a learning platform where you can be trained in the courses you are interested in.
• Our laundry team will provide you with a clean and ironed uniform whenever you need it.
• Our working environment at the hotel is young, fun and multicultural.
• Complimentary stays and special staff rates.
• You can have a tea or coffee whenever you want in our Coffee Corner.
• Be part of a company with worldwide recognition.
• Join a team with a passion for service and luxury.
• You will have at your disposal an electric kick scooter and bike parking.
• We organize staff parties and team-building activities throughout the year.
• We offer opportunities for growth and career progression within the Group.
• We offer free weekly physiotherapy sessions.
• Enjoy your birthday off to spend it with whoever you wish.

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.

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