Evening Guest Services Associate - Recuperative Care

National Health Foundation; Señorío de Arleta; Presencial; EUR 45.505.000 - 51.492.000; Jornada completa

Descripción de la vacante

National Health Foundation is seeking a Guest Services Associate for a swing shift at our Arleta facility. The role emphasizes creating a hospitable, safe, and healthy environment while providing guests with orientation to program guidelines and pathways to engage with available services.

Responsibilities include safety checks, guest intake, on-site coordination with nursing and social services, bed availability, and daily documentation.

Formación

• Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
• Bi-lingual in Spanish preferred.
• TB test required.
• Fingerprint live scan/background required.
• Current BLS certification preferred.
• Excellent oral and written communication skills.
• Ability to communicate effectively with all levels of staff, guests, and visitors.
• Five eight-hour shifts per week required.

Responsabilidades

• Ensure safety and security of recuperative care facility. Conduct daily facility and equipment inspections. Perform constant room checks throughout the day.
• Perform guest intake responsibilities, greet guests, and provide detailed orientation of program guidelines.
• Develop rapport with guests and garner guest feedback.
• Assist nursing, social services and external partners with guest appointments on-site or check-ins.
• Maintain bed availability and documentation; assist with supplies inventory checks/logs.
• Maintain daily shift notes, incident reports, and Emergency Action Plan drills as applicable.
• Respond to and provide positive intervention for guest concerns.
• Attend meetings and trainings aligned with the role, including shift hand-off and BLS/ Crisis Prevention/ Trauma Informed Care.
• Perform laundry, boutique, mealtime duties and, if needed, housekeeping duties.
• Be flexible to schedule changes and additional shifts to meet facility needs.

Conocimientos

Customer service

De-escalation

Willingness to learn

Guest services

Descripción del empleo

National Health Foundation is seeking a Guest Services Associate for a swing shift at our Arleta facility. The role emphasizes creating a hospitable, safe, and healthy environment while providing guests with orientation to program guidelines and pathways to engage with available services.

Responsibilities include safety checks, guest intake, on-site coordination with nursing and social services, bed availability, and daily documentation.