English Customer Service

CrowdFarming; Madrid; Hybrid; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid model with remote work

Partially funded health insurance

€250 for training

Open corporate culture

Weekly organic fruits and vegetables

Job summary

A leading agri-tech platform is seeking an English Customer Service representative in Madrid. The role involves supporting customers across various markets, gathering feedback, and collaborating with internal teams. Candidates should be fluent in French, adaptable, and possess a passion for sustainability. The position offers a permanent contract with a hybrid work model and various perks.

Qualifications

• At least 1 year of experience in customer service.
• Experience in sales, logistics, agriculture, or e-commerce is valued.
• Sustainability as a core value.

Responsibilities

• Advise and support customers via phone, email, and social media.
• Gather and categorize customer feedback.
• Collaborate with departments to handle requests efficiently.

Skills

Fluency in French

Good level of Spanish

Good level of English

Adaptability

Team player

Problem-solving

Enthusiasm for learning

Job description

Join to apply for the English Customer Service role at CrowdFarming.

CrowdFarming is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth. Therefore, we need support for our customer service team in Madrid.

Here are some of the tasks you’d be taking on if you join us:

1. Advise and support our customers across different markets (France, UK, Sweden, etc.) via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident.
2. Gather and categorize customer feedback and suggestions to share them with the relevant internal teams.
3. Collaborate with other departments to handle customer requests efficiently.

Your profile
Must haves

1. Fluent in French and have a good level of Spanish and/or English.
2. You live in Madrid or are planning to move here soon.
3. You’re a great team player but also know how to work independently.
4. You’re highly adaptable.
5. Challenges don’t scare you — you actually enjoy taking them on!
6. You’re enthusiastic, curious, and love learning new things.
7. Speaking an additional language (German, Swedish, Italian, Dutch) is a plus.
8. You have at least 1 year of experience in customer service, especially valued if in sales, logistics, agriculture, or e-commerce.
9. Sustainability is one of your core values!

In return, we offer:

1. A permanent contract (40 hours per week).
2. Full-time schedule: a 5-day week from Monday to Sunday, with one Saturday or Sunday off every four weeks.
3. Hybrid model: two days of remote work per week (25 €/month for related expenses).
4. Partially funded health insurance by CrowdFarming (29€).
5. €250 per year for any training you wish to undertake.
6. An open corporate culture where your ideas are welcomed.
7. A young, dynamic, and passionate team.
8. The chance to taste products from our producers and receive organic fruits and vegetables weekly.

Additional details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Technology, Information and Internet