Engineering Operations Technician (Data Centers) , ZAZ - DCEO

Amazon; Zaragoza; Presencial; EUR 26.000 - 36.000; Jornada completa

Descripción de la vacante

Amazon is seeking a Data Center Operations Technician in Spain to support mission-critical data centers. The role focuses on operating and maintaining electrical, mechanical, and HVAC systems to ensure uptime and reliability, with strong emphasis on collaboration with engineers and contractors.

You will monitor incidents, changes, and monitoring systems, resolving issues promptly while following procedures and documentation guidelines.

Formación

• High school or equivalent diploma.
• Experience in data center operations or engineering preferred.
• Ability to operate with minimal supervision.

Responsabilidades

• Assist in operation and maintenance of electrical, mechanical, and HVAC equipment to maintain uptime (>99.999%).
• Assist in monitoring Data Center systems including incidents, changes, and escalation.
• Monitor and troubleshoot mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
• Provide assistance to contractor or data center engineers for proper operation of facility equipment.
• Assist in deploying new equipment, such as racks and cabling.
• Perform site walkthroughs to verify proper operation of equipment and monitoring systems.

Conocimientos

Root-cause analysis

Troubleshooting

SLA management

Procedures & documentation

Team collaboration

Educación

High school diploma or equivalent

Herramientas

Trouble Ticket system

Descripción del empleo

Description

We are currently seeking a Data Center Operations Technician to serve as a technical resource within our mission critical Data Center. The position will help ensure overall availability and reliability to meet or exceed defined service levels of Data Center Engineering Operations. Due to the success of the Amazon' operations and rapid expansion of Data Centres we are recruiting suitable candidates to operate / maintain these facilities in Spain. The successful candidates will be expected to have a positive involvement in both the maintenance of facilities and the improvement of efficiencies to help offer Amazon' customers better value.

Tasks

• Assist in the operation and maintenance of all electrical, mechanical, and HVAC equipment within the Data Center/Facility. This equipment supports mission-critical servers and must maintain better than 99.999% uptime.
• Assist in maintenance and monitoring of all Data Center systems to include incidents/events, problems, changes, monitoring, problem escalation/notification/resolution and all other aspects of Data Center support.
• Monitor and troubleshoot all mechanical, electrical, HVAC systems, voice/data, chiller systems and generators.
• Provide assistance to contractor or data center engineers to ensure proper operation and maintenance of all facility equipment.
• Provide assistance to contractor or data center engineer to deploy new equipment, such as building racks, cabling, and other tasks as necessary
• Perform site walkthroughs to verify proper operation of Facility Equipment and Monitoring Systems

In addition to acting as a Facilities First Responder to critical events, this individual will also support new data center facilities and existing data center facilities and will demonstrate an ability to Operate with minimal supervision

Competencies

The successful candidate show be able to demonstrate the following competencies / behaviors:

• An ability to solve problems through root-cause elimination, stepping back to understand the broader context.
• An aptitude for trouble-shooting and problem-solving complex issue
• Ability to maintain service level agreements (SLAs) through the implementation of proactive issue detection and immediate response.
• An ability to follow procedures system documentation and track issues through appropriate entries into a Trouble Ticket system.
• Demonstrate good judgment and instincts in decision making.
• Prioritise appropriately in a complex, fast-paced environment.
• Willingness to take ownership for technical issues brought by the customer base.
• Be capable of actively engaging and working collaboratively with other support teams to drive resolution of problems encountered

About the team

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we\'re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we\'re looking for talented people who want to help.

You\'ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You\'ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you\'ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.g

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn\'t followed a traditional path, or includes alternative experiences, don\'t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world\'s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that\'s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it\'s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We\'re continuously raising our performance bar as we strive to become Earth\'s Best Employer. That\'s why you\'ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there\'s nothing we can\'t achieve in the cloud.

EEO/Accommodations

AWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you\'re applying in isn\'t listed, please contact your Recruiting Partner.

Basic Qualifications

• High school or equivalent diploma

Preferred Qualifications

• Experience in data center engineering