Earth Observation Solutions Lead

Serco; Madrid; Presencial; EUR 85.000 - 110.000; Jornada completa

Descripción de la vacante

Serco is hiring a Solutions Lead in Spain to drive service attractiveness, adoption, and long-term sustainability within the DestinE ecosystem. You will work across engineering, operations, and business to ensure services are deployed, operated, and valued by users, with measurable outcomes.

You will define KPIs, monitor performance, and coordinate with technical teams, platform operators, and end users to evolve the service roadmap and ensure alignment with strategic goals.

Formación

• Bachelor's or Master's degree in Aerospace Engineering, Space Engineering, Environmental Sciences, Computer Science, Geospatial Technologies, Business Engineering, Data Science, or related discipline.
• Minimum 3 years of professional experience supporting digital services, platforms, or technology-driven projects.
• Experience working with multiple stakeholders across technical, operational, and management domains.
• Experience preparing reports, presentations, operational documentation, or customer-facing deliverables.

Responsabilidades

• Support the definition and evolution of service attractiveness, adoption, and long-term sustainability strategies.
• Contribute to the development and maintenance of Long-Term Operations Plans (LTOP), including service positioning, user engagement, and operational sustainability considerations.
• Analyse user needs, market trends, and stakeholder feedback to identify opportunities for service improvement and growth.
• Prepare and maintain service documentation, demonstration material, training content, and communication assets supporting user adoption.
• Contribute to community engagement activities, including workshops, events, publications, and interactions with the DestinE ecosystem.
• Support service operations by monitoring performance, availability, and attractiveness indicators, ensuring alignment with agreed objectives and service levels.
• Define, monitor, and analyse operational and attractiveness KPIs, producing regular reports and recommending corrective or improvement actions.
• Contribute to service roadmap definition and continuous evolution, ensuring alignment between user needs, operational performance, and long-term sustainability goals.
• Coordinate with technical teams, platform operators, business stakeholders, and end users to support service readiness, operational transitions, and service improvement initiatives.
• Support project reviews, operational assessments, and reporting activities throughout the service lifecycle.

Conocimientos

Analytical mindset

Clear written & verbal communication

Stakeholder engagement

Customer-focused

Organisational skills

Proactive

Multidisciplinary collaboration

Relationship-building

Attention to detail

Strategic thinking

Educación

Bachelor's or Master's in Aerospace/Space Engineering or related

Herramientas

Jira

Confluence

Azure DevOps

Descripción del empleo

Serco is hiring a Solutions Lead in Spain to drive service attractiveness, adoption, and long-term sustainability within the DestinE ecosystem. You will work across engineering, operations, and business to ensure services are deployed, operated, and valued by users, with measurable outcomes.

You will define KPIs, monitor performance, and coordinate with technical teams, platform operators, and end users to evolve the service roadmap and ensure alignment with strategic goals.