Aquiva, Europe - Salesforce Support Engineer at Aquiva and Hapi

Aquiva and Hapi; Barcelona; Presencial; EUR 50.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salesforce certification program

Co-working spaces and offices

Team activities

Flexible PTO policy

Healthcare

Paid sick leaves, parental leaves, and

Descripción de la vacante

Aquiva and Hapi is hiring a Salesforce Support Engineer for an on-site role in a fast-paced, client-facing environment. You will handle incidents, perform troubleshooting, and collaborate across time zones to ensure reliability and SLA compliance.

The role requires deep Salesforce Loyalty Management experience, strong data and security knowledge, and proficiency with Salesforce CLI, REST/SOAP, and monitoring tools. Certifications are valued and development is supported.

Formación

• Hands-on Salesforce Loyalty Management experience, not just certifications.
• Proficiency with data model, security model, Flow, SOQL, and ability to read Apex.
• Experience in production support, incident triage, and SLA adherence.

Responsabilidades

• Hypothesis-driven debugging under time pressure.
• Clear written client communications while incidents are open.
• Judgment on when to escalate or investigate further.
• Balance initiative work with interruptions effectively.
• Autonomous collaboration across time zones and teams.

Conocimientos

Client-facing communication

Incident triage

Time management

Collaborative cross-team work

Autonomy across time zones

Educación

Salesforce Administrator Certification

Salesforce Platform App Builder

Herramientas

Salesforce Loyalty Management

Flow

SOQL

Apex reading

REST/SOAP integration

Sumo Logic

Splunk

Datadog

Copado

Git & Bitbucket

Salesforce CLI / SFDX

Data management / large data volumes

Descripción del empleo

Salesforce Support Engineer

This Full time on site position offers great opportunities for career growth.

We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay

Key responsibilities

• Hypothesis-driven debugging with incomplete information and time pressure
• Clear written communication with clients while an incident is still open
• Sound judgment on when to escape and when to keep investigating
• Comfort switching between initiative work and interruptions
• Genuine autonomy working with teams across time zones

Requirements

• Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
• Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
• Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
• Integration troubleshooting: REST and SOAP, asynchronous processing, retries, idempotency, and an understanding of how systems fail rather than only how they work
• Log analysis and error correlation across multiple systems
• Strongly preferred Sumo Logic or an equivalent observability tool (Splunk, Datadog)
• Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
• Salesforce CLI and SFDX
• Large Data Volumes: data skew, indexing, governor limits at real scale
• Performance and load testing experience (Scale Center, Scale Test, or equivalent)
• ServiceNow or a comparable ITSM platform
• Nice to have Marketing Cloud, Experience Cloud AI-assisted development tooling Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect

Benefits

• Salesforce certification program with bonus opportunity
• Co-working spaces and offices for collaboration
• Team activities
• Flexible PTO policy
• Healthcare
• Paid sick leaves, parental leaves, and volunteer days