Product Owner Salesforce

Scaleneworks People Solutions Llp; Barcelona; Híbrido; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

ScaleneWorks People Solutions busca un Product Owner para apoyar el dominio de CRM de un cliente conocido. Mantendrás un backlog priorizado de alta calidad alineado con la hoja de ruta de CRM, especialmente en Entitlements, Master Data, Order Management y integraciones con WXP.

El/la candidato(a) ideal tendrá amplia experiencia en Salesforce/SFDC, capacidad de adaptarse a prioridades cambiantes y a trabajar de forma colaborativa con equipos transversales para impulsar la adopción y el

Formación

• 9-12 años Product Owner / SFDC product experiencia en entornos SaaS empresariales.
• SFDC / Salesforce: experiencia en Funnel/Forecasting, Renewals, Entitlements, Master Data, WXP.
• Amplia flexibilidad de dominio y capacidad para adaptarse rápidamente a iniciativas de CRM.
• Experiencia práctica profunda en Salesforce (Sales Cloud, Service Cloud, flows, data model).
• Entregó 2+ ciclos PI completos con resultados medibles a nivel ART.
• Buena comunicación escrita y verbal.

Responsabilidades

• Definir la hoja de ruta de SFDC alineando funciones con los objetivos de ventas.
• Priorización del backlog y creación de historias de usuario para desarrolladores y equipos de administración.
• Colaboración con Ventas, Marketing, Customer Success, Finanzas y IT.
• Monitorizar adopción y activar formaciones para mejorar uso de la plataforma.
• Asegurar gobernanza de datos y cumplimiento (RBAC, GDPR, CCPA).

Conocimientos

Product Owner

SFDC experiencia

Sales Cloud

Service Cloud

Agile / Scrum

Herramientas

Salesforce

Descripción del empleo

Descripción del trabajo

At ScaleneWorks People Solutions, we're more than recruiters; we’re career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we priorities relationships, offer global opportunities, and champion your success every step of the way.

We are looking for a Product Owner for our well-known client.

Location: Sant Cugat, Barcelona Spain

Type of Work: Hybrid (up to 3 days to be at onsite)

Employment Type: B2B Contract or Full time Permanent Employment

Role Summary

We are looking for an experienced Product Owner to support the SW CRM domain, with responsibility for maintaining a high-quality, prioritized backlog aligned with the evolving CRM roadmap.

The role will cover a broad range of CRM capabilities, including Entitlements, Master Data, Order Management, Renewals, and WXP integration touchpoints. As the specific initiatives are still being defined, we are looking for someone with broad Salesforce / SFDC domain expertise who can adapt quickly to changing priorities and business needs.

Key Responsibilities

• 1. Strategy & Product Vision

  Define SFDC Roadmap: align the platform's features and strategic vision with broader company goals (e.g., improving sales conversion rates, reducing customer churn, improving customer service CSAT scores)

  Vendor & Ecosystem Management: evaluate third-party plugins, APIs, and app marketplace tools (e.g., AppExchange) to expand system capabilities cost-effectively

  Value & ROI Measurement: track KPIs such as system adoption rates, workflow automation savings, pipeline accuracy, and customer resolution times to quantify platform ROI

• 2. Backlog Management & Sprint Execution

  Backlog Prioritization: create, maintain, and prioritize the product backlog based on business value, technical effort, and user dependencies

  User Story Creation: write detailed user stories, acceptance criteria, and process flows for developers, admin teams, and system architects

  Agile Ceremonies: participate actively in sprint planning, daily standups, backlog grooming, sprint reviews, and retrospectives

  Acceptance & Validation: test and sign off on completed features prior to production releases to ensure quality and specification compliance

• 3. Stakeholder & Cross-Functional Collaboration

  Requirements Gathering: act as the main intake point for feature requests from Sales, Marketing, Customer Success, Finance, and IT

  Conflict Resolution: balance competing departmental demands and establish clear prioritization criteria

  Change Management: work with enablement teams to create training materials, document platform changes, and manage communication around updates

• 4. User Adoption & Operational Excellence

  Workflow & Process Optimization: audit existing business processes to remove friction, automate routine tasks, and standardize lead-to-cash or support ticket lifecycles

  Drive Platform Adoption: monitor active user metrics, identify low-adoption departments, and introduce training initiatives to improve software utilization

  Feedback Loops: establish structured mechanisms (surveys, user groups) to collect ongoing feedback from end-users on platform usability

• 5. Data Architecture, Governance & Compliance

  Data Quality & Integrity: maintain data cleanliness standards, deduplication logic, validation rules, and data hygiene schedules

  System Integration Oversight: coordinate xqziphu with enterprise architects to ensure seamless data flows between SFDC and the surrounding tech stack (ERP, marketing automation, customer support portals, data warehouses)

  Security & Compliance: enforce role-based access control (RBAC), field-level security, and regional compliance requirements (e.g., GDPR, CCPA)

Required Experience & Skills

9-12 years Product Owner / SFDC product experience in enterprise SaaS environments · certified Scrum PO preferred

Deep, hands‑on SFDC platform expertise spanning: Funnel / Forecasting · Renewals · Entitlements · Master Data · WXP (Partner/Subscription ecosystem)

Broad domain flexibility · comfortable ramping quickly on whichever SW CRM initiative the roadmap assigns

Deep hands‑on with Salesforce (Sales Cloud · Service Cloud · flows · configuration · data model)

Delivered 2+ full PI cycles with measurable outcomes at ART level

Strong written and verbal communication

Ready to Take the Next Step?

KRAZ nr. 28233