E15O0: Operations Supervisor

Federal Express Corporation EU; San Fernando de Henares; On-site; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

On-the-job training

Tuition assistance

Employee assistance program

Reduced-rate shipping

Career opportunities

Global brand reputation

Job summary

FedEx is seeking an Operations Supervisor in the Madrid area to lead a team of subordinates and drivers, ensuring reliable service levels and efficient parcel handling. The role emphasizes fair people management, safety, and continuous alignment with operational goals.

You will coach staff on performance, monitor shift execution, and drive improvements in speed, accuracy, and customer satisfaction while following FedEx policies and standards.

Qualifications

• Experience leading a shift in a busy freight processing environment is desirable.
• Strong time management and attention to detail.
• Energetic and enthusiastic with a can-do attitude.
• Good communication and collaboration with customers and teammates.
• Commitment to safety, quality, and compliant operations.

Responsibilities

• Supervising a team of operatives and drivers.
• Motivating and fairly treating all team members.
• Planning and taking action to achieve service level targets.
• Educating the team on business goals and service objectives.
• Ensuring safe, secure and compliant working practices during shifts.

Skills

Team leadership

Shift management

Time management

Communication skills

Customer focus

Attention to detail

Job description

-We have an exciting opportunity for you to join our team as an Operations Supervisor.

Who we are:

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Supervising a team of operatives and drivers


• Making sure all team members are motivated and treated fairly and consistently


• Planning and taking action to achieve service levels targets


• Educating your team on business goals and service objectives


• Making sure your team follows safe, secure and operationally compliant working practices during the shift

What do you bring with you:

• Experience in managing a shift and team in a busy freight processing environment is desirable


• Ability to manage own and teams time effectively with attention to detail


• Be energetic and enthusiastic


• Have a strong customer focus


• Have good communication skills

What do we offer:

• Attractive compensation package


• Training to get you started and on-the-job learning opportunities


• Extensive learning resources to further develop your skills and knowledge


• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)


• Employee Assistance Program for you and your family in difficult life situations


• Employee reduced-rate shipping


• Great career opportunities


• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equality, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.