Director - Human Resources - Jumeirah Mallorca

Jumeirah; Palma; On-site; EUR 90,000 - 150,000; Full time

Benefits offered by this job

Accommodation

Healthcare

Professional development

Internal mobility

Employee discounts

Job summary

Jumeirah Mallorca is seeking a Director of Human Resources to lead the people strategy during its refurbishment and reopening. You will translate priorities into a clear HR plan, strengthening colleague experience, recruitment, training, and engagement to deliver exceptional service in a luxury hospitality setting.

You will partner with senior leaders to drive workforce planning, budgets, and governance, ensuring the property is ready to welcome and develop colleagues who deliver Jumeirah’s

Qualifications

• 10 years’ progressive HR experience within luxury hospitality.
• Experience shaping recruitment, talent development, and succession initiatives.
• Confident and inspiring people leader, able to partner with senior stakeholders.
• Strong commercial and financial acumen, with experience managing HR budgets.
• Ambassador for Jumeirah’s standards, able to inspire colleagues.

Responsibilities

• Lead the people strategy for refurbishment and reopening, ensuring colleagues are informed, supported, and inspired.
• Translate priorities into a clear HR plan that strengthens colleague experience and service delivery.
• Partner with General Manager and Regional HR Director to guide leaders and build accountability.
• Champion meaningful colleague engagement, and align teams with the vision.
• Lead workforce planning, HR budgets, and capital requirements with commercial discipline.
• Build strong foundations through organisational design, recruitment planning, and HR governance.

Job description

About Jumeirah Mallorca:

Set high above Port de Sóller on Mallorca’s northwest coast, Jumeirah Mallorca offers panoramic views of the Mediterranean and the UNESCO-listed Serra de Tramuntana. The five-star hotel features 121 rooms and suites, five restaurants including one recognized by the Michelin Guide, and the award-winning Talise Spa.

About the Job

An exciting opportunity has arisen for a Director - Human Resources to join Jumeirah Mallorca.

The main duties and responsibilities of this role include:

• Lead the people strategy for Jumeirah Mallorca’s refurbishment and reopening journey, ensuring colleagues are informed, supported, and inspired as the hotel prepares for a landmark new chapter in its story.
• Translate Jumeirah’s people priorities into a clear property HR plan that strengthens colleague experience, operational readiness, and the delivery of warm, generous service in a luxury hospitality environment.
• Partner closely with the General Manager and Regional Director of HR to guide leaders, build trust and accountability, and create the conditions for colleagues to perform at their best.
• Champion meaningful colleague engagement and communication throughout each refurbishment and reopening milestone, helping teams feel connected to the vision and proud of the part they play.
• Lead workforce planning, HR budgets, and people-related capital requirements with commercial discipline, ensuring decisions support both colleagues and the successful reopening of the property.
• Build strong people foundations through organisational design, recruitment planning, talent development, and HR governance, ensuring the property is ready to welcome and develop colleagues who can deliver Jumeirah’s distinctive guest experience.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 10 years’ progressive HR experience within luxury hospitality, with a proven ability to elevate the colleague experience and embed a warm, generous service culture.
• Demonstrated success in shaping recruitment, talent development, and succession initiatives that enable colleagues to grow and deliver distinctive guest experiences.
• A confident and inspiring people leader, able to partner effectively with senior stakeholders while building trust, accountability, and pride across operational teams.
• Strong commercial and financial acumen, with experience managing HR budgets and workforce plans in complex, high-quality hospitality environments.
• A natural ambassador for Jumeirah’s standards, with the presence, cultural sensitivity, and communication skills to inspire colleagues and support purposeful experiences for guests.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide