Digital Workplace Global Manager

Pluxee; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Empowering environment

Wellbeing programs

Culture of inclusiveness

Descripción de la vacante

A global employee benefits firm is seeking a Workplace Global Manager in Madrid. This role involves managing the deployment and maintenance of Microsoft productivity tools, providing technical support, and collaborating with teams to optimize workplace efficiency. The ideal candidate has over 5 years of experience in Microsoft technologies and strong leadership skills. Join a multicultural team in an empowering environment that values wellbeing and work-life balance.

Formación

• 5+ years of proven experience managing Microsoft Productivity tools and technologies.
• Strong knowledge of Microsoft and Linux operating systems.
• Ability to manage teams remotely.

Responsabilidades

• Ensure deployment and maintenance of Microsoft productivity tools.
• Provide technical support for Microsoft applications.
• Monitor and manage KPI-based performance.

Conocimientos

Microsoft Productivity tools management

Leadership and influencing skills

Troubleshooting Microsoft applications

Supplier Management

Interpersonal skills

Language skills: English

Educación

5+ years of experience

Herramientas

Office 365

Power Tools

Microsoft and Linux Operating systems

Descripción del empleo

Pluxee Madrid, Community of Madrid, Spain

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Responsibilities

• The Workplace Global Manager will have the responsibility to:
• Ensure the deployment, configuration, and maintenance of Productivity tools (Microsoft Based) included on the Office 365 corporate services.
• Operate the end user services and assets in the highest level of operational efficiency and automation to ensure control, security, and auditing.
• Provide the Technical support for Microsoft workplace applications addressing issues on a prompt and efficient way.
• Generate the feedback to other members of the Platforms and Foundations and in specific to the workload manager to plan, execute, and Monitor End User delivery and operations use of provided resources.
• Guarantee Security Over the Resources including the control and follow‑up of the Patching, Upgrades, systema enhancements over Microsoft Platforms and Pluxee implemented hardware on their regions.
• Ensure the Deliverance and implementation of the Policies and Procedures for Microsoft Workplace technologies to ensure compliance with industry standards and data protection regulations.
• Keep a close Monitoring over the performance (end User) analyse the Performance using data, generate reports and identify opportunities of Optimization and Process improvement.
• Execute the training and awareness programs to educate employees on effective utilization or Microsoft workplace workplace tools and Promote Best practices ate regional level.
• Stay Updated with emerging technologies and trends, evaluating their potential for improving organizational productivity and recommending their adoption.
• Administer Vendor relationships, including contract negotiation and vendor performance evaluations, ensuring the delivery of high‑quality services and solutions ate regional level.
• Collaborate with cross functional teams and stakeholders to understand business requirements and align Microsoft Workplace solutions, accordingly, inform workplace management about the actions to be taken.
• Develop and maintain Documentation related to Workplace process at regional level and enhance global documentation.
• Work closely with the countries to provide support and verify the guidelines implementation, co‑defining local project specific solution based on standards when needed.
• Support transformation program including adoption of ITIL Processes in service management / service delivery activities.
• Monitor and manage all KPI based performance, spotting trends and ensuring the highest level of quality of service at regional level.

Qualifications

• Be the main point of contact on global for functional discussions, technical discussions, and risk assessment over Workplace processes at regional level.
• Supporting the countries within his/her region on the Implementation and operations of the Wokplace strategies at regional level.
• Drive the evolution of the Enterprise agility Program with focus on the workplace and End‑user efficiency at regional level.
• Support any M&A Process in the scope of Workplace activities.
• Audit and control the use of the Workplace capabilities with a Efficiency and compliance point of view.
• Ensure the transition and projects follow the ITSM governance.
• Actionate as 3rd level support in incidents and problems.
• +5 years’ of proven experience managing Microsoft Productivity tools and technologies, Including Office 365 and Power Tools.
• Strong Knowledge of Microsoft and Linux Based Operating systems and Hardware Infrastructure Proficiency in troubleshooting Microsoft workplace applications and developing plans for end user deployments and technical support process.
• Strong leadership and influencing skills with a proactive identification of bootlenecks and key success factors. Ability to manage teams remotely.
• Ability to prioritize tasks in a fast‑paced environment.
• Strong communication and Interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization from diverse multicultural environments.
• Proactive, self‑motivated, with a passion for continuous learning and staying updated of the latest Microsoft technologies.
• Able to challenge the status quo and to work in a changing environment.
• 3rd Party Supplier Management.
• SLAs, KPIs, and Operations Delivery control.
• Language Skills: English is a must. French will be a plus.

☀️ Happy at work

• A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work‑life balance, new ideas and we have a lot of fun!
• An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

Seniority level

• Not Applicable

Employment type

• Full‑time

Job function

• Information Technology

Industries

• Banking

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